Elangovan Loganathan

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
• Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
• Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
• Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
• Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Assessed employee performance and developed improvement plans.
• Engaged employees in business processes with positive motivational techniques.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Achievements

· YTD Liability&LI Budget achieved financial year 2023-24

· NTB and ETB books & CEG Parameter topper in my cluster

· Life insurance contest Achieved 2023-24

· Third party Revenue Budget Achieved HI &LI

• End to end knowledge in Branch banking, Administration, Teller Operations, Customer Service, Compliance & Lobby Management
• Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
• Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
• Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
• Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
• Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
• Assisted customers with opening accounts and signing up for new services.
• Ensure minimization of errors through quality processing to achieve zero defect policy
• Prompt and timely resolution of all the queries and coordinate with internal processing units for better customer service
• Functioning as the Authorizer and handling various cash operations
• Developing leads for account opening, deepening CASA and cross selling of third party products
• Performed internal audits to ensure efficient banking operations

Awards and Achievements

Achieved Life Insurance Contest Name LI Oscar 2020&2021,2023 Financial year

Achieved Life Insurance Contest Name MDRT(Million dollar Round Table 2021

Achieved Life Insurance Contest cluster day out & Gramathil oru naal contest 2021&2022&2023

Achieved LI & MF Swp Super star Award 2020 &2022&2023

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Cross-sold bank products and services to meet customer needs and provide options.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Processed deposits, withdrawals and ACH transfers accurately.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Provided customers with additional information regarding account services.
• Maintained customer records and updated account information.

Awards and Achievements:

Achieved Life Insurance Contest (Name of Week to Beat 2018 & 2019 Financial year

Achieved Go for Gold contest Forex and outward Remittance June 2019

Selected for Zonal head meet Overall performance award for 2018 &2019 financial year

• New to Bank Acquisition of CASA & FD Accounts
• Generated revenue by Cross-selling of Wealth Products Life Insurance, General Insurance, Mutual Fund, Broking Account
• Garnered additional revenue from the sales Asset products (Credit card, Loan against Property & HL
• Developed productive measures and attributes to improve sales quality individually and for Mass Banking Team.
• Strengthened client relationships through regular communication and effective problem solving.
• Built and maintained strong client relationships to drive business growth.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
• Identified new business opportunities through cold calling, marketing and prospective database leads.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Awards and Achievements:

Nominated & awarded Indus champ in South Zone on 2016-17 Financial year.

Achieved Cluster No 1 Position in Life Insurance Business 2017&18 Financial year

Won various Medals from Zonal Head and Regional Head contest (Liabilities & Fee Products like General Insurance, Life Insurance, Acquisition)

• Support channel partner in delivering higher levels of productivity and facilitate the process of Submission to- Issuance within mutually agreed timelines
• Relationship building with the Bank / Employees for driving Life Insurance business
• Responsibility of driving sale of Life Insurance products to Bank Customers (banks)
• Offered competitive commercial banking solutions and retail financing options.
• Conducted thorough policy reviews for existing clients, ensuring appropriate coverage levels were maintained over time.
• Mentored new team members, contributing to their overall success as life insurance sales representatives.
• Increased policy sales by building strong relationships with clients and addressing their unique needs.
• Exceeded sales targets through in-depth knowledge of life insurance products and effective sales techniques.
• Delivered informative presentations to potential clients, resulting in increased interest in life insurance policies.
• Designed presentations and marketing materials to promote insurance products.

• Recruited and mentored top-performing insurance agents, fostering a supportive and results-driven work environment.
• Identified emerging trends in the insurance industry through continuous research and education to stay ahead of competitors in service offerings.
• Maximized agency profitability with diligent expense tracking, budget monitoring, and cost-saving measures.
• Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
• Implemented cross-selling initiatives that increased sales of ancillary products alongside primary policies for added revenue streams.
• Increased agency revenue by implementing effective sales strategies and training programs for staff.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.