ElangoVimal Vadivel
Chennai
Summary
16+ years of experience in IT support and consulting, with a focus on Networking and SaaS-based solutions. Expertise in strategic planning, project scoping, and customer solution deployment. Proven track record in reducing costs, improving efficiencies, increasing revenues, and enabling customers to realize their objectives by delivering the right solutions. Known for open communication, customer obsession, relationship management, and a passion for coaching/mentoring. Driven regional manager offering in-depth understanding of industry market conditions and regional preferences. Strategic and proactive leader with skill implementing successful changes to business policies and procedures. Ready to apply several years of experience and leadership abilities. Key clients include GoDaddy, Education First, Ford Direct, Fidelity National Financial, Inc., etc..
Overview
17
17
years of professional experience
Work History
Regional Manager - Product Consultant
Zoho Corp
Chennai
12.2013 - Current
- Built and led the Presales team for the Cloud-based ITOM solution Site24x7
- Established Account Management and On-Boarding teams to handle growing enterprise deals
- Managed partner relationships to expand the product reach in non-English speaking regions, particularly Europe and Asia
- Conducted competitor analysis to enhance product features, contributing to significant revenue growth
- Increased customer base from 3,000 to 12,000 during tenure
- Mentored a team of L1 and L2 technicians for Presales, Technical Account Management, and On-Boarding activities
- Collaborated with sales teams on proposals and business pitches
- Engaged with customers to understand requirements and devise effective solutions
- Presented proposals alongside sales team members and conducted hands-on training for customers post-purchase
- Coordinated with marketing on customer case studies and competitor analysis
- Represented the company at events, seminars, and user conferences globally.
- Identified new business opportunities through market research and industry trends.
- Organized promotional events to generate interest in products or services offered by the company.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Created and maintained relationships with key customers in the region.
- Developed and implemented strategies to increase market share in the region.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Worked with direct reports to develop and implement action plans, improving operating results.
Network Engineer
CSS Corp
Chennai
12.2009 - 11.2013
- Provided support to Aruba Networks customers, managing wired and wireless network devices
- Handled level 1 and level 2 tickets, working in a multi-vendor environment with Cisco, Juniper, and Aruba
- Managed high-priority technical issues and provided floor support to peers
- Offered technical support and network troubleshooting, ensuring adherence to ITIL/ITSM standards for service delivery.
Customer Support Officer
AllSec Technologies
Chennai
06.2007 - 02.2008
- Provided inbound support to US-based credit card customers
- Achieved upselling targets consistently, mentoring peers about the process.
Education
B.Tech in Information Technology -
CIET - Anna University
06.2007
Skills
- Cloud Computing
- AWS
- Azure
- Data Analytics
- RESTful API Technology
- Python Scripting
- Zoho CRM
- Wired/Wireless Networking
- Customer Relationship Management
- Account Management
- Time Management
- Leadership Experience
- Product Management
- Presales
- Sales Pipeline Management
- Presentation Skills
- Implementation
- Requirements Analysis
- Product Demos
- Customer Focus
- Market Research
- Leadership skills
- Sales Development
- Strategic development
- document flow coordination
- Sales Forecasts
- Training and coaching
Technologicalcompetencies
AWS, Azure, RESTful API, Python, Zoho CRM, Wired/Wireless Networks
Projects
Cloud Migration Project, Led a project to migrate on-premise infrastructure to AWS, resulting in a 30% reduction in operational costs. Network Optimization, Optimized a multi-vendor network environment, improving efficiency and reducing downtime by 20%. API Integration, Developed RESTful API integrations for various clients, enhancing system interoperability and performance.
Timeline
Regional Manager - Product Consultant
Zoho Corp
12.2013 - Current
Network Engineer
CSS Corp
12.2009 - 11.2013
Customer Support Officer
AllSec Technologies
06.2007 - 02.2008
B.Tech in Information Technology -
CIET - Anna University
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