ElangoVimal Vadivel
Chennai
Summary
Results-driven IT professional with 17+ years of experience in Technical Consulting, Pre-Sales, and Network Engineering across Cloud Computing, SaaS, and Networking domains. Adept at strategic planning, solution deployment, technical account management, and driving revenue growth. Proven expertise in AWS, RESTful APIs, Python scripting, Azure, Kubernetes, DevOps, ITIL, and Agile methodologies. Recognized for customer obsession, relationship management, and process optimization to enhance client success and business impact.
Overview
18
18
years of professional experience
Work History
Manager Technical Consultant - ITOM & Cloud
Zoho Corp
12.2013 - Current
- Built and led the Pre-Sales & Technical Account Management (TAM) team to support new customer acquisitions and enterprise clients
- Architected solution frameworks for clients, integrating Zoho Site24x7 with AWS, Azure, and third-party APIs
- Conducted competitor analysis & market research, contributing to strategic product enhancements that positioned Site24x7 among Zoho's Top 10 revenue generating products
- Expanded the customer base from 3,000 to 12,000, driving significant revenue growth
- Spearheaded partner management in non-English speaking markets, enhancing Zoho's global presence in Europe and Asia
- Led high-impact technical demos, solution architecture discussions, and proof-of-concepts (PoCs) for enterprise clients
- Worked closely with sales teams to create customized monitoring solutions tailored to client infrastructure and business needs
- Provided technical training, onboarding, and hands-on workshops to ensure smooth product adoption
- Attended and presented at international tech events, seminars, and user conferences, advocating for Site24x7's capabilities
- Facilitated cross-selling of CloudSpend, DRA, and StatusIQ, maximizing account expansion and retention
- Lead presentations, demonstrations, architecture design sessions to explain, demonstrate, and prove to our largest customers the capabilities of Site24x7 monitoring services, and how we can make their businesses more successful
- Strategically instrumental in helping customers grow their Cloud footprint - by removing technical blockers and providing critical customer experience and product feedback to the Site24x7 Engineering/Product Group
- Drive long-term cloud platform adoption by helping customers to develop cloud native solutions - by assessing their cloud strategy, planning and executing application, data, and infrastructure migration and modernization
- Act as a trusted advisor, influencing the customer's decisions to buy, architect and adopt Site24x7 monitoring in their cloud environment
- Pre-Sales Lead: Closed multiple opportunities totaling over $3M
- Team Lead - Mentored in and outside Site24x7: Helped team and my manager navigate the ADM role change last year
- Monthly Business Review (MBR) Lead
- Led cloud adoption and migration strategies for key clients, enabling seamless infrastructure transitions and optimized IT operations
- Championed Azure DevOps practices for efficient software delivery, deployment, and monitoring
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Network Engineer
CSS Corp
12.2009 - 11.2013
- Provided Level 1 & Level 2 technical support for Aruba Networks, assisting enterprise clients with wired and wireless networking issues, ensuring minimal downtime
- Diagnosed and resolved complex network issues involving multi-vendor environments (Cisco, Juniper, Aruba), improving network performance and reliability
- Collaborated with the Aruba Engineering team to analyze and resolve firmware bugs, contributing to software patches and feature enhancements
- Implemented ITIL/ITSM best practices to streamline support workflows, ensuring SLA compliance and improved customer satisfaction
- Conducted root-cause analysis (RCA) and network optimizations, reducing incident recurrence by 30% and improving fault tolerance
- Developed automation scripts using Python to enhance network monitoring, incident detection, and performance tracking, reducing manual effort by 40%
- Configured and troubleshot VLANs, VPNs, Firewalls, and Load Balancers to ensure secure and efficient network operations
- Led network infrastructure upgrades for key enterprise clients, improving scalability and security compliance
- Provided technical training and mentoring to junior engineers, improving team efficiency and knowledge retention
- Conducted packet-level network analysis using Wireshark to identify latency issues, security threats, and performance bottlenecks
- Assisted in network architecture design recommendations, optimizing existing infrastructures for better redundancy and failover strategies
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Customer Support Officer
AllSec Technologies
06.2007 - 02.2008
- Provided technical support and troubleshooting for US-based credit card customers, ensuring fast resolution of inquiries and technical issues
- Achieved top performer status in upselling add-on products, consistently exceeding sales targets by 20-30%
- Handled high-volume inbound support calls, maintaining an average resolution time of under 5 minutes
- Assisted customers with account management, security verifications, and transaction disputes, ensuring compliance with financial regulations
- Collaborated with the fraud prevention team to identify and report suspicious activities, reducing fraudulent transactions
- Provided mentorship and process training to new hires, improving team performance and knowledge retention
- Maintained high customer satisfaction scores (CSAT), averaging 90%+, through effective communication and problem-solving
- Documented technical issues and customer interactions to improve internal knowledge bases and support processes
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
- Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
Education
B.Tech - Information Technology
Coimbatore Institute of Engineering & Technology
11-2007
Skills
- Cloud Platforms: AWS, Azure, Google Cloud
- Networking: Wired & Wireless Networks (Aruba, Cisco, Juniper)
- Programming & Scripting: Python, RESTful APIs, NET (C#), JavaScript, Nodejs
- ITOM & Monitoring Tools: Zoho Site24x7, CloudSpend, DRA, StatusIQ
- Enterprise Solutions: Zoho CRM, ITSM, ITIL Framework, Azure DevOps
- Project Management: Agile, Scrum, PMP, ITIL/ITSM Best Practices
- Technical Consulting: Pre-Sales, Post-Sales Support, Account Management
- Business Intelligence: Customer Analytics, Competitor Analysis, Power BI
Timeline
Manager Technical Consultant - ITOM & Cloud
Zoho Corp
12.2013 - Current
Network Engineer
CSS Corp
12.2009 - 11.2013
Customer Support Officer
AllSec Technologies
06.2007 - 02.2008
B.Tech - Information Technology
Coimbatore Institute of Engineering & Technology
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