Elani Temple
Indianapolis
Summary
Results-driven Financial Aid Advisor skilled in team collaboration and compliance monitoring. Expertise in assessing family contributions and guiding students through complex financial aid processes to ensure equitable access to education. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Financial Aid Advisor
Nightingale College
Salt Lake City
10.2022 - 07.2025
- Monitored changes in legislation that may affect the availability or distribution of funds.
- Maintained accurate records of all transactions related to student financial assistance activities.
- Assessed family contributions based on income statements; determined eligibility for grants or scholarships.
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Processed requests for additional funding; evaluated extenuating circumstances to determine need-based awards or adjustments in existing awards.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Managed a caseload of student accounts; monitored progress towards completion of degree programs.
- Researched new policies and procedures for awarding funds to ensure compliance with regulations.
- Responded promptly to inquiries from students regarding their financial aid packages.
Senior Financial Aid Advisor
Sae Institute Of Technology
Atlanta
11.2019 - 10.2022
- Conducted individual counseling sessions with students and families to provide information on the application process, loan repayment options, and other related topics.
- Monitored changes in federal regulations affecting financial aid programs and updated internal procedures accordingly.
- Responded promptly to inquiries from students, staff members, faculty members, lenders, servicers and outside agencies concerning financial aid issues.
- Analyzed student data to determine eligibility for various types of financial aid programs.
- Reviewed student applications for accuracy and completeness to ensure timely processing of aid awards.
- Advised students on available loan products, payment plans, and other financing options.
Financial Aid Processor
MedQuest College
Louisville
12.2017 - 10.2019
- Ensured compliance with FERPA guidelines when handling confidential information.
- Maintained updated knowledge of changing rules and regulations governing federal, state, and institutional financial aid programs.
- Participated in training sessions covering new legislation impacting higher education finance processes.
- Performed quality assurance reviews on all processed files prior to submission.
- Collaborated with other departments within the university to coordinate scholarship opportunities for students.
- Conducted verification of student data to ensure compliance with federal regulations.
Student Registration
MedQuest College
Louisville
03.2017 - 12.2017
- Provided guidance and support to fellow students on academic issues.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Assisted in developing training materials for new staff members on student registration processes.
- Assisted with student registration processes, including verifying documents and collecting fees.
- Provided assistance in completing necessary paperwork for student registration.
- Assisted in the management of student registration, course enrollment and scheduling process.
- Assisted with student registration, attendance tracking, and progress reports.
- Managed student registration paperwork including applications and transcripts.
Bursar
Mequest College
Louisville
03.2017 - 12.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Prepared detailed reports related to tuition billing, receivables and collections activities.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with the preparation of annual budget for the Bursar Office operations.
- Resolved discrepancies between actual payments received versus expected payments due from students, parents, third parties.
- Responded to inquiries from students regarding their tuition bills or other payment questions.
Senior Financial Aid Coordinator
ITT Technical Institute, Online Division
Carmel
10.2006 - 09.2016
- Conducted training sessions on financial aid processes for new staff members.
- Performed quality assurance reviews of departmental activities related to awarding funds based on established guidelines.
- Developed strategies to improve customer service delivery times while maintaining compliance with regulatory requirements.
- Managed a team of Financial Aid Officers in providing guidance on award packaging, loan processing, and compliance regulations.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Received and posted payments to loan accounts.
Administrative Assistant
ITT Technical Institute, Online Programs
Carmel
03.2005 - 10.2006
- Greeted visitors and provided general information about the company.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Associate of Applied Science - Accounting
Indiana Wesleyan University
Marion, IN12-2010
Skills
- Financial aid regulations
- FAFSA assistance
- Compliance monitoring
- Team collaboration
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Organizational skills
- Process improvement
- Conflict resolution
- Training facilitation
- Attention to detail
- File monitoring
- Loan processing
- Payment plans
- Microsoft office
- Clerical skills
- 10-key data entry
- Cash handling
- Collections management
- Communication skills
References
References available upon request.
Timeline
Financial Aid Advisor
Nightingale College
10.2022 - 07.2025
Senior Financial Aid Advisor
Sae Institute Of Technology
11.2019 - 10.2022
Financial Aid Processor
MedQuest College
12.2017 - 10.2019
Student Registration
MedQuest College
03.2017 - 12.2017
Bursar
Mequest College
03.2017 - 12.2017
Senior Financial Aid Coordinator
ITT Technical Institute, Online Division
10.2006 - 09.2016
Administrative Assistant
ITT Technical Institute, Online Programs
03.2005 - 10.2006
Associate of Applied Science - Accounting
Indiana Wesleyan University
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