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ELDEN D'MELLO
Mumbai
Summary
Results-driven Small Business Owner with expertise in managing operations and enhancing team performance. Skilled in analyzing sales data, optimizing workflows, and fostering client loyalty. Experienced in office management, accounting, vendor negotiations, and contract management, ensuring efficient business processes and strong team leadership.
Overview
5
5
years of professional experience
Work History
Propritier
Shelden Cabs
Mumbai
01.2024 - Current
- Managed daily operations, including customer service, budgeting, accounting, and payroll.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Trained and supervised staff to improve service quality and operational efficiency.
- Implemented customer feedback systems to enhance service delivery and satisfaction.
- Facilitated vendor negotiations to secure favorable terms and pricing agreements.
- Developed pricing strategies that maximize profits while remaining competitive in the marketplace.
- Sought ways to streamline operations for increased efficiency.
- Executed strategy plans aimed at achieving organizational goals.
- Monitored competitor activities in order to gain insights into their operations.
- Analyzed market trends to identify opportunities for product expansion and diversification.
- Coordinated financial planning activities, including budgeting and expense tracking.
- Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Maintained relationships with customers through exceptional customer service practices.
- Established and maintained relationships with suppliers, clients, and other business partners.
- Negotiated contracts and agreements to secure advantageous terms.
- Ensured compliance with all applicable laws and regulations related to the business.
- Managed crisis situations, resolving issues promptly to minimize impact on business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, hired, trained, and supervised staff members.
- Set pricing structures according to market analytics and emerging trends.
- Maintained accurate and complete records of all business transactions and interactions.
Finance Associate
Accenture
06.2022 - 12.2023
- Performed and managed important control accounts, bank reconciliation, and various critical balance sheet reconciliations for international clients.
- Analyzed and resolved balance sheet issues within deadlines, ensuring accuracy and compliance.
- Executed daily reporting activities to facilitate timely and accurate month-end closing.
- Developed dashboard to provide stakeholders with critical financial insights.
- Developed trade creditor models to support hedging strategies.
- Posting periodic and ad hoc journals as well as maintaining a record for the same to ensure smooth closing and solving client queries simultaneously.
- Equipped and worked with software like Oracle, SAP, Blackline, DIDOS, Quickbooks and Freshdesk.
Accounts Trainee
Shelden Travels
04.2021 - 06.2021
- Updated accounts receivable records and processed invoices for timely revenue recognition.
- Processed and recorded accounts payable transactions to ensure timely payments.
- Evaluated and examined financial statements for accuracy and compliance.
- Assisted senior accountant with month-end closing processes.
Education
B.COM (A&F) -
MUMBAI UNIVERSITY
Mumbai07-2021
HSC -
NIRMALA MEMORIAL FOUNDATION COLLEGE
Mumbai02-2018
Skills
- Financial forecasting
- Budget management
- Pricing strategy
- Vendor negotiation
- Financial compliance
- Data analysis
- Business operations
- Operations management
- Process optimization
- Supply chain management
- Strategic planning
- Analytical organization
- Problem Solving
- Issue resolution
- Client relations
- Resource allocation
- MS Office
- Communication
Hobbies and Interests
- Balance sheet reconciliation
- Technical Analysis Trading
- Public speaking
- Reading
- Gym
- Badminton
- Cycling
Timeline
Propritier
Shelden Cabs
01.2024 - Current
Finance Associate
Accenture
06.2022 - 12.2023
Accounts Trainee
Shelden Travels
04.2021 - 06.2021
B.COM (A&F) -
MUMBAI UNIVERSITY
HSC -
NIRMALA MEMORIAL FOUNDATION COLLEGE