Eleanie Cortez
Hammond
Summary
Dedicated employee with a focus on overcoming challenges and achieving results. Demonstrates strong adaptability and a solid work ethic, excelling in independent roles. Rapidly acquires product knowledge and builds lasting customer relationships through effective communication. Ready to contribute to team success in a professional setting.
Overview
4
4
years of professional experience
Work History
Server Manager
El Poblano Mexican Restaurant
Merrillville
01.2023 - 09.2025
- Oversaw daily restaurant operations, ensuring seamless service and consistent food quality.
- Trained employees on customer service, food handling, and safety procedures.
- Collaborated with staff during peak hours to support hosts, servers, and kitchen teams.
- Managed staff schedules, adjusting in real-time for call-outs and unexpected rushes.
- Resolved guest complaints promptly to protect customer satisfaction and encourage repeat business.
- Enforced cleanliness and sanitation standards through regular walk-throughs and staff assistance.
- Tracked sales performance and prepared financial reports to assess operational efficiency.
- Supported marketing initiatives and events to drive traffic and increase customer engagement.
School Custodian
School City Of Hobart
Hobart
02.2022 - 01.2023
- Executed daily cleaning and sanitization of classrooms, offices, restrooms, and common areas to uphold hygiene standards.
- Managed waste disposal by emptying trash receptacles and replacing liners to maintain cleanliness.
- Reported maintenance needs and safety hazards to supervisors for prompt resolution.
- Assisted with event setup and breakdown by arranging furniture and equipment while ensuring cleanliness.
- Swept, mopped, and vacuumed floors, stairs, and carpets daily to enhance facility upkeep.
Education
High School Diploma -
Hobart High School
Hobart, IN06-2023
Some College (No Degree) - Health Information Management
Indiana University, Northwest
Gary, INSkills
- Customer engagement
- Scheduling management
- Complaint resolution
- Problem solving
- Leadership
- Attention to detail
- Restaurant operations
- Organization skills
- Cleaning and sanitation
- Microsoft Excel
- Confidentiality and security
- File management
- Spreadsheet management
Timeline
Server Manager
El Poblano Mexican Restaurant
01.2023 - 09.2025
School Custodian
School City Of Hobart
02.2022 - 01.2023
High School Diploma -
Hobart High School
Some College (No Degree) - Health Information Management
Indiana University, Northwest