Eleanor Myrtetus
Indianapolis
Summary
Current Sports Management student at Florida International University with experience in event operations, client services, and hospitality management. Skilled in coordinating large-scale sporting events, managing VIP experiences, and supporting race-day operations across motorsports and professional sports.
Overview
9
9
years of professional experience
Work History
Client Services Intern
Indianapolis Motor Speedway
2025.01 - 2025.08
- Assisted in managing premium suites and VIP hospitality areas during major racing events, including the Indianapolis 500, ensuring a high-quality guest experience.
- Oversaw suite holder ticketing, credential distribution, and VIP guest check-in for premium club spaces.
- Assisted in executing race-day operations for the Indianapolis 500 and other events, coordinating between hospitality, event operations, and client services teams.
- Provided concierge-level service to suite holders and VIP guests, including ticketing support, credential management, and issue resolution.
Guest Experience Associate
Hard Rock Stadium
2024.03 - 2024.08
- Monitored access control and credentials for restricted areas for events such as the Formula 1 Miami Grand Prix and Miami Open Tennis.
- Assisted with interactive fan activations, helping attendees participate in contests, games, and sponsor experiences.
- Provided real-time information about event schedules, track times, venue amenities, and on-site activities.
Guest Experience College Program
Indianapolis Motor Speedway LLC
2024.04 - 2024.05
- Monitored access control for Garage, Pit areas, Media Center, Pagoda Plaza, and Pagoda, ensuring only authorized personnel entered restricted zones.
- Managed credentials and passes, verifying guest and team access to high-security areas.
- Provided customer service to guests, answering questions about event schedules, track times, and venue policies.
Guest Experience Team Member
Formula E
2023.07 - 2023.08
- Managed fan activations and coordinated guest movement across the venue.
- Provided customer service, addressing guest questions about event schedules, race times, and venue logistics.
- Assisted with on-site event operations, including setup, teardown, and coordination of premium hospitality spaces.
- Collaborated with cross-functional teams to execute activations, sponsor experiences, and special events during race weekend.
Customer Service Representative
Skeletal Dynamics
2024.06 - 2024.12
- Developed strong product knowledge to effectively communicate features and benefits to healthcare professionals.
- Enhanced customer satisfaction by providing prompt and knowledgeable technical support for all medical device inquiries.
Shift Supervisor / Store Clerk
Fireman Derek’s
2021.01 - 2023.01
Assistant Athletic Trainer / Team Manager
Westminster Christian High School
2017.01 - 2021.01
Lead Retail Salesperson
Uniform Exchange
2018.01 - 2018.01
- Additional Roles
Office Assistant
SeaHunter Boats
2018.01 - 2018.01
- Additional Roles
Education
Associate of Science - Sports Management
Florida International University
Associate of Science - Sports & Recreation Management
Tallahassee State College
01.2023
Skills
- VIP & Suite Hospitality Management
- Guest Relations & Problem Resolution
- Cross-Team Collaboration
- CRM software
- Complex Problem-solving
- Staff management
- Excel tracking
- Microsoft dynamics 365
Timeline
Client Services Intern
Indianapolis Motor Speedway
2025.01 - 2025.08
Customer Service Representative
Skeletal Dynamics
2024.06 - 2024.12
Guest Experience College Program
Indianapolis Motor Speedway LLC
2024.04 - 2024.05
Guest Experience Associate
Hard Rock Stadium
2024.03 - 2024.08
Guest Experience Team Member
Formula E
2023.07 - 2023.08
Shift Supervisor / Store Clerk
Fireman Derek’s
2021.01 - 2023.01
Lead Retail Salesperson
Uniform Exchange
2018.01 - 2018.01
Office Assistant
SeaHunter Boats
2018.01 - 2018.01
Assistant Athletic Trainer / Team Manager
Westminster Christian High School
2017.01 - 2021.01
Associate of Science - Sports Management
Florida International University
Associate of Science - Sports & Recreation Management
Tallahassee State College