Eleasha Fernandes
Thivim, Goa
Summary
Experienced in hospitality, tourism, and real estate, known for excellent customer service and sales skills. Skilled at handling customer needs and resolving issues efficiently. Eager to bring friendly approach and business savvy to a new team
Overview
7
7
years of professional experience
Work History
Sales Agent
Eleasha Tours And Travels
Calangute
09.2020 - 11.2023
- Successfully managed customer inquiries and bookings for watersports packages, trips, and rental accommodations, demonstrating sales acumen to meet customer needs effectively.
- Proactively addressed customer complaints and concerns, resolving issues promptly and ensuring high levels of customer satisfaction.
- Initiated and managed a successful side venture in real estate, specializing in sales of villas and properties in Goa. Conducted site visits and inspections, analyzed client requirements, and facilitated property tours, providing personalized services to clients.
- Established and maintained relationships with potential sellers and buyers of properties, utilizing networking and marketing strategies to expand clientele and drive sales.
Receptionist
Amara Vacanza Grand Inn
10.2019 - 01.2020
- Provided good customer service by attending to guests' needs, answering inquiries, facilitating room service requests, and ensuring their comfort throughout their stay.
- Managed the check-in and check-out process seamlessly, ensuring guests' arrivals and departures were handled swiftly.
- Effectively handled billing processes, explaining charges and packages to guests. provided detailed explanations of tour packages helping guests make informed decisions.
- Booking transportation to and from airports, ensuring their smooth and hassle-free transition to their next destination, and leaving a positive lasting impression of their stay.
Internship - HR
GKB Ophthalmics Ltd
03.2019 - 04.2019
- Provided vital support to the HR team by organizing and maintaining employee files, ensuring all documentation was accurately filed and easily accessible when needed.
- Exhibited a keen eye for detail in arranging employee files, ensuring all documents were correctly labeled and categorized,minimizing errors and streamlining retrieval processes.
- Collaborated effectively with HR colleagues to complete file organization tasks efficiently.
Internship - Sales
Yamaha Motor Showroom-Pratik Motors
03.2018 - 04.2018
- Conducted in-depth surveys to gather insights into customer preferences and brand perception..
- Engaged with potential customers to understand their needs and preferences regarding two-wheelers, fostering positive relationships and enhancing brand awareness within the local community.
Internship - Study of Depatments
Resort Terra Paraiso
03.2017 - 04.2017
- Understood how different parts of the resort, like reception, HR, finance, and stores, work together.
- Improved communication by talking with guests, coworkers, and managers, making things run smoothly.
- Assisted with tasks like keeping track of stuff in the store, paying employees, and keeping records tidy..
Education
Bachelor of Business Administration, India - Business Administration
Saraswat Vidyalaya College
Mapusa 04.2001 -
Higher Secondary - Commerce
St. Xavier's College
Mapusa, Goa 04.2001 -
Skills
Business Development
Teaching
Communication Skills:
Sales and Marketing
Organizational Skills
Entrepreneurial Spirit
Networking
Additional Information
Year of Birth : 4th May 1998
Marital status : Married
Hobbies
Sports - Badminton & football
Teaching
Travelling
Timeline
Sales Agent
Eleasha Tours And Travels
09.2020 - 11.2023
Receptionist
Amara Vacanza Grand Inn
10.2019 - 01.2020
Internship - HR
GKB Ophthalmics Ltd
03.2019 - 04.2019
Internship - Sales
Yamaha Motor Showroom-Pratik Motors
03.2018 - 04.2018
Internship - Study of Depatments
Resort Terra Paraiso
03.2017 - 04.2017
Bachelor of Business Administration, India - Business Administration
Saraswat Vidyalaya College
04.2001 -
Higher Secondary - Commerce
St. Xavier's College
04.2001 -