Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Timeline
Generic
Electra D'souza

Electra D'souza

Mumbai

Summary

Seeking a challenging position in a reputable organization to expand and utilize my learning, skills, and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required.

Overview

5
5
years of professional experience

Work History

CRE – Administration & Front Office Operations

Petal Maserati West India
Mumbai
03.2025 - Current
  • Managed front desk operations, greeting customers daily, and ensuring a smooth showroom experience.
  • Handled customer enquiries, follow-ups, and appointment scheduling, improving client response efficiency.
  • Handled inbound calls, emails, and walk-ins, addressing inquiries and scheduling appointments efficiently
  • Supported daily operations, ensuring front desk and administrative functions operated efficiently and effectively.
  • Supported day-to-day showroom operations, contributing to improved workflow and customer satisfaction.
  • Coordinated with sales, service, and management teams to streamline processes, improving communication and efficiency.
  • Maintained and updated customer records, sales enquiries, and follow-ups in internal CRM systems.
  • Maintained and updated internal databases, enhancing record-keeping accuracy and accessibility.
  • Supported vehicle delivery processes, ensuring all paperwork and approvals were complete.

Customer Service Executive - Ground Staff

S.N.V Private Ltd Akasa Air
Mumbai
07.2023 - 12.2024
  • Checked in passengers for domestic and international travel using computerized systems; verified documentation to ensure compliance with regulations.
  • Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity; collected checked baggage fees, and assigned seats.
  • Resolved passenger complaints regarding flight bookings and luggage issues, providing prompt and effective solutions to enhance customer satisfaction.
  • Assisted passengers during flight cancellations or delays, coordinating accommodations and alternative travel arrangements to minimize inconvenience.
  • Coordinated with ground and flight crew to relay important messages and updates, ensuring seamless operations.
  • Assist customers through all procedures related to arrivals & departures in the following activities.
  • Assisted in the training of new staff, sharing knowledge and best practices for superior customer service.
  • Compiled daily reports on customer feedback, identifying trends and areas for improvement in service delivery.

Customer Service Officer - Ground Staff

InterGlobe Aviation Ltd Indigo
Mumbai
06.2022 - 06.2023
  • Communicated with customers via phone, online chat, and email to assess needs and provide tailored solutions for enhanced satisfaction.
  • Supported passengers during flight cancellations or delays by arranging accommodations and alternative travel options to minimize inconvenience.
  • Processed tickets, checked and monitored baggage for size and quantity, collected fees, and assigned seats to ensure smooth travel experience.
  • Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.

Associate

Marsh & McLennan Companies
Mumbai
04.2021 - 05.2022
  • Facilitated handling of marine insurance policies to support client needs.
  • Supported policy placement, renewals, and endorsements for marine clients.
  • Calculated premiums and coverage details for marine insurance policies.
  • Prepared policy documents, slips, and related marine insurance documentation.
  • Compiled and submitted policy documents and calculations for timely processing.
  • Ensured timely processing of renewals in line with internal timelines and client requirements.

Education

Master's of Commerce - Business Management

St. Andrew's College
Mumbai
02-2023

Bachelor's of Commerce -

Smt. M.M.K College of Commerce And Economics
Mumbai
10-2020

Higher Secondary Certification (HSC) -

Smt. M.M.K College of Commerce And Economics
Mumbai
02-2017

Secondary School Certificate (SSC) -

St. Joseph's Convent High School
Bandra
03-2015

Skills

  • Front desk operations
  • Customer relationship management
  • Customer orientation
  • Data analysis
  • Problem solving
  • Communication skills

Hobbies and Interests

  • Travelling
  • Cooking
  • Dancing
  • Hockey (Played at State level for College)

Personal Information

  • Date of Birth: 01/24/00
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Languages

English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2

Timeline

CRE – Administration & Front Office Operations

Petal Maserati West India
03.2025 - Current

Customer Service Executive - Ground Staff

S.N.V Private Ltd Akasa Air
07.2023 - 12.2024

Customer Service Officer - Ground Staff

InterGlobe Aviation Ltd Indigo
06.2022 - 06.2023

Associate

Marsh & McLennan Companies
04.2021 - 05.2022

Master's of Commerce - Business Management

St. Andrew's College

Bachelor's of Commerce -

Smt. M.M.K College of Commerce And Economics

Higher Secondary Certification (HSC) -

Smt. M.M.K College of Commerce And Economics

Secondary School Certificate (SSC) -

St. Joseph's Convent High School

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Electra D'souza