Microsoft Applications
Eli Thompson
Vincennes
Summary
Dynamic Integration Specialist at TrueRx with a proven track record in application integration and project management. Enhanced data exchange processes through custom APIs, ensuring data accuracy and compliance. A collaborative team player, I mentored colleagues, fostering knowledge sharing and driving project success. Committed to leveraging technology for improved operational efficiency.
Overview
7
7
years of professional experience
Work History
Integration Specialist
TrueRx
06.2024 - Current
- Evaluated emerging technologies for potential use in future integration projects to stay ahead of industry trends.
- Streamlined data exchange processes by developing custom APIs and web services.
- Ensured data accuracy by implementing comprehensive data validation rules during the integration process.
- Developed custom connectors to facilitate seamless data flow between enterprise applications.
- Contributed to the overall success of the organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions.
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
Quality Assurance Analyst
TrueRx
09.2023 - 06.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
LEAD Case Manager
Good Samaritan Hospital
08.2021 - 09.2023
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
- Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
- Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
- Increased referral rates by establishing partnerships with community organizations and service providers.
- Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
Home Monitoring Coordinator
Knox County Probation
08.2020 - 08.2021
- Ensured compliance with all regulatory requirements and internal policies related to monitoring activities, proactively addressing any identified gaps or inconsistencies.
- Reduced errors in monitored data by implementing rigorous quality control measures and thorough staff training.
- Regularly reported on monitoring progress and results to senior management, ensuring transparency and accountability within the team.
Jailer
Knox County Sheriff's Department
02.2018 - 08.2020
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
Education
MBA - General
University of Southern Indiana
Evansville, IN09-2023
Bachelor of Science - Criminal Justice
University of Southern Indiana
Evansville, IN05-2018
Skills
- Application integration
- Business process analysis
- Security protocols
- Network protocols
- Integration testing
- ETL processes
- Data analysis
- Root-cause analysis
- Project management
- Project planning and development
- Project scheduling
- Team collaboration
Software
Snaplogic
Amazon S3
Timeline
Integration Specialist
TrueRx
06.2024 - Current
Quality Assurance Analyst
TrueRx
09.2023 - 06.2024
LEAD Case Manager
Good Samaritan Hospital
08.2021 - 09.2023
Home Monitoring Coordinator
Knox County Probation
08.2020 - 08.2021
Jailer
Knox County Sheriff's Department
02.2018 - 08.2020
MBA - General
University of Southern Indiana
Bachelor of Science - Criminal Justice
University of Southern Indiana
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