Elia Stevenson
Chennai
Summary
Proven leader and strategic planner, excelled at Sir Augustine by enhancing customer service and streamlining operations, leading to a significant increase in brand loyalty. Skilled in conflict resolution and proficient in Android Studio, adept at driving team performance and improving service delivery.
Overview
12
12
years of professional experience
Work History
Team Leader
Sir Augustine
Chennai
12.2012 - Current
- Engaged with Customers to better understand needs and deliver excellent Service
- Measured and accurately processed materials to minimise wastage
- Customise customer experiences to build brand loyalty
- Manage Complaints with calm, clear communication and problem solving
- Produce high volume of orders to effectively meet customer demand
- Closely Monitor team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
- Served as customer service team lead
- Enforcing company policies, answering co-working questions, and training new staff
- Resolved complex customer enquiries, disputes and complaints
- Utilised exceptional customer service skills to create a welcoming atmosphere for visitors
- Maximised sales opportunities by communicating new shops and online promotions clearly to staff and customers
- Dealing with all walk-in customers related to corporate gifting solutions
- Guided customer decisions with knowledge based advice to ensure suitable product
- Organised storage facilities to improve efficiency of inflow and outflow
- Independently prioritised and managed daily tasks
- Actively listened to identify, cater and exceed customer needs and expectations
- Resolved customer enquiries and complaints in line with company guidelines
- Registered and responded to after sales customer service request and refunds
- Processed orders and prepared invoices for goods and services provided
- Set up temporary sales structures at markets to attract new customers
Education
B.B.A -
University of Madras/Apollo College
Pulivendula, YSR District, Andhra Pradesh01.2012
INTERMEDIATE - BIPC
Vidyaranya Junior College
Pulivendula, YSR District, Andhra Pradesh01.2007
Higer School - S.S.C
U.M.T.S ENG MED HIGH SCHOOL
Pulivendula, YSR District, Andhra Pradesh01.2005
Skills
- Android Studio
- Evaluating employee work
- Shift scheduling
- Influencing skills
- Strategic planning
- Work Planning and Prioritization
- Daily workflow improvement
- Leadership
- Overtime management
- Conflict resolution
- Documentation and reporting
- Complaint resolution
- Git
- Risk management
- Service level agreements
Languages
- English
- Telugu
- Tamil
- Hindi
Personal Information
Date of Birth: 08/25/87
Languages
English
First Language
Telugu
Beginner
A1
TAMIL
Beginner
A1
Hindi
Beginner
A1
Locations
Chennai, Tamilnadu - 600010
Timeline
Team Leader
Sir Augustine
12.2012 - Current
B.B.A -
University of Madras/Apollo College
INTERMEDIATE - BIPC
Vidyaranya Junior College
Higer School - S.S.C
U.M.T.S ENG MED HIGH SCHOOL
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