Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Bain

Mooresville

Summary

Dynamic and results-driven professional with experience at Blueberry Hill Pancake House, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for multitasking under pressure and maintaining attention to detail, contributing to a positive work environment and operational efficiency.

Overview

4
4
years of professional experience

Work History

Waitstaff Assistant

Blueberry Hill Pancake House
11.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Increased customer service success rates by quickly resolving issues.
  • Volunteered to help with special projects of varying degrees of complexity.

Sales Associate

IGA Grocery Store
04.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

McDonald's
09.2021 - 09.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Delivered exceptional service through effective communication and active listening to guests'' needs.
  • Maintained a clean and welcoming lobby area, setting the tone for a positive guest experience upon arrival.
  • Trained new team members in guest service procedures, contributing to a consistent brand experience.
  • Streamlined check-in and check-out processes for an efficient and positive guest experience.
  • Built strong relationships with guests, fostering loyalty and repeat business.
  • Handled high-pressure situations with grace, maintaining professionalism at all times.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.

Education

High School Diploma -

Monrovia High School
Monrovia, IN

No Degree - General Studies

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Verbal and written communication
  • Problem-solving
  • Workload management
  • Basic mathematics
  • Administrative support
  • Microsoft Office Suite
  • Conflict resolution
  • Task prioritization

Timeline

Waitstaff Assistant

Blueberry Hill Pancake House
11.2024 - Current

Sales Associate

IGA Grocery Store
04.2023 - 10.2023

Sales Associate

McDonald's
09.2021 - 09.2022

High School Diploma -

Monrovia High School

No Degree - General Studies

Ivy Tech Community College of Indiana

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Elijah Bain