Elijah Robinson
New Castle
Summary
Results-driven and client-focused professional with a proven history of success in account management and client relations. Currently overseeing a dynamic scheduling and accessorial team, I excel in driving operational efficiency while ensuring the highest levels of client and carrier satisfaction. Known for a positive attitude, strong adaptability, and an unwavering commitment to creating seamless experiences for both clients and customers. Recognized for building lasting relationships, problem-solving in high-pressure environments, and delivering results that contribute to overall business growth and customer loyalty.
Overview
8
8
years of professional experience
Work History
National Account Specialist
R2X LLC
08.2022 - Current
- Overhauled the scheduling system and trained an overseas team to manage day-to-day scheduling operations; efficiently handled all accessorial requests and appeals for the largest customer, ensuring seamless operations and high client satisfaction
- Serviced over 20 customers over a multiple regions and specialties
- Remotely supervised a team to schedule available appointments that work for both client and customer
- Mediated between clients/brokers/customers in times of high stress
- Effectively learned multi-customer TMS systems and managed the sites periodic updates/breakdowns
- Assisted the billing department in getting paperwork filed in a timely manner
- Managed turn-over rates in a post-lockdown market to ensure that customer loss was at a minimum
- Wrote processes and identified improvement areas in existing policies for all aspects of the position
Customer Success Specialist
Zoe Facility Services
08.2021 - 08.2022
- Managed hiring and firing processes, conducted routine walk-throughs to oversee cleaning standards, and engaged in daily conversations with existing and prospective customers to ensure high levels of satisfaction and address any concerns
- Handled daily inspections of multiple high value properties in the Carmel, Fishers, and greater Indianapolis area
- Managed turn-over rates in a post-lockdown market to ensure that customer churn was at a minimum
- Supervised use of company property such as vehicles
- Wrote processes and identified improvement areas in existing policies for all aspects of the position
- Attended and participated in regular client acquisition meetings
Front Desk Clerk
Marriott Hotels
10.2019 - 06.2021
Front Desk Clerk
Shadow Realm Games
08.2018 - 10.2019
Guest Services Manager
Target
06.2017 - 08.2018
Education
High School Diploma -
Center Grove High School
Greenwood, IN04-2017
Skills
Customer Retention
Client Negotiation
Effective Time Management
Broad TMS Experience
Relationship Management
Appointment Scheduling
Account Acquisition
Policy Standardization
Goal Oriented
Timeline
National Account Specialist
R2X LLC
08.2022 - Current
Customer Success Specialist
Zoe Facility Services
08.2021 - 08.2022
Front Desk Clerk
Marriott Hotels
10.2019 - 06.2021
Front Desk Clerk
Shadow Realm Games
08.2018 - 10.2019
Guest Services Manager
Target
06.2017 - 08.2018
High School Diploma -
Center Grove High School
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