Elina Lepcha
New Delhi
Summary
Dynamic and dedicated Senior Cabin Crew member with Air India, skilled in safety compliance and effective communication. Proven track record in enhancing passenger experience through exceptional customer service and problem-solving abilities. Adept at managing cabin environments and ensuring adherence to emergency procedures, contributing to seamless flight operations.
Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Previous roles have resulted in improved customer loyalty and recognition for exceptional performance from team leaders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Air India
09.2022 - Current
- Communicated effectively with customers using English language skills.
- Responded promptly to customer complaints or requests for service during flights.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Enforced airline regulations concerning smoking on board planes.
- Collaborated with pilots in preparing aircraft for departure from airports.
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Verified that all doors were secured before take off and landing.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
Senior Cabin Crew
Indigo Aviation
Bangalore
01.2018 - 09.2022
Cabin Crew
- Serve meals, snacks, and beverages in a professional and courteous manner. Handle passenger inquiries, complaints, and requests with a calm and friendly demeanor.
- Conduct pre-flight checks, including ensuring that all safety equipment and supplies are onboard. Prepare the cabin, including arranging seats, safety equipment, and supplies for comfort.
- Monitor and manage the cabin environment to ensure comfort (adjusting lighting, temperature, etc.). Assist with the boarding and disembarkation of passengers.
- Perform in-flight announcements, ensuring all passengers are informed about flight status, safety procedures, and services available.
- Work effectively with fellow cabin crew members and the flight deck crew to ensure smooth operations. Participate in team briefings before and after the flight.
- Complete necessary reports and documentation after the flight, including inventory checks and incident reports. Ensure the cabin is clean and prepared for the next flight.
Education
Bachelor of Arts - Arts Education
IGNOUE
01-2024
SENIOR SCHOOL CERTIFICATE -
NIOS
West Bengal 01-2017
Associate of Science - Computer Science
Diploma
Advanced Technical Training Centre 06-2014
Some College (No Degree) -
St. Philomena’s Girls High School
Kalimpong West Bengal Skills
- Safety compliance
- In-flight service
- Cabin management
- Emergency procedures
- Passenger assistance
- Customer service
- Time management
- Effective communication
Certification
Dangerous Goods / Avsec Security Course / Ditching Drill/ Fire and Smoke Drill/ Slide Drill/ Emergency Exit /CRM/ joint CRM/ Medical Check
Hobbies and Interests
- Travelling
- Physical exercise
- Cooking
Languages
Nepali
First Language
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Beginner
A1
Award and recognition
- Achievements:Completed a total of 5000+ flight hours and appreciated by fellow guests/passengers
Ensures implementation of industry best practices and continuous improvement programs.
Awarded as 6E Achievers
Timeline
Cabin Crew Member
Air India
09.2022 - Current
Senior Cabin Crew
Indigo Aviation
01.2018 - 09.2022
Cabin Crew
Bachelor of Arts - Arts Education
IGNOUE
SENIOR SCHOOL CERTIFICATE -
NIOS
Associate of Science - Computer Science
Diploma
Some College (No Degree) -
St. Philomena’s Girls High School