Elisa Clayton
Indianapolis
Summary
Results-driven customer service representative with a strong background in client relations and problem resolution. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and active listening.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Stericycle
Indianapolis, IN
06.2017 - 01.2020
- Managed high-volume inbound calls to resolve customer inquiries and issues effectively.
- Developed training materials for new hires to enhance onboarding process and knowledge retention.
- Collaborated with cross-functional teams to streamline communication and improve service response times.
- Implemented feedback mechanisms to capture customer satisfaction and drive service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Administrative Assistant
Dimplex
Indianapolis, IN
04.2015 - 04.2017
- Managed daily office operations, ensuring smooth workflow and efficient task completion.
- Coordinated schedules and meetings for executives, optimizing time management and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Trained new administrative staff on office procedures and best practices, fostering a collaborative environment.
Warehouse Associates
Adidas Warehouse
Indianapolis, IN
04.2014 - 03.2015
- Operated warehouse equipment to efficiently receive and process incoming shipments.
- Organized inventory storage to enhance accessibility and improve retrieval times.
- Conducted quality checks on products to ensure compliance with Adidas standards.
- Collaborated with team members to maintain optimal workflow during peak periods.
- Trained new associates on safety protocols and operational procedures for efficiency.
Caregiver
DSA Group Home (Developmental Service Alternatives
Indianapolis, IN
02.2013 - 03.2014
- Assisted residents with daily living activities to promote independence and well-being.
- Monitored and documented individual progress in personal care plans.
- Facilitated recreational activities to enhance social skills and community engagement.
- Communicated effectively with healthcare professionals regarding resident needs and concerns.
- Implemented safety protocols to ensure a secure environment for all residents.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Sale Representative
Ambercrombie & Fitch
Indianapolis, IN
05.2012 - 01.2013
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Cosmetology -
Empire Beauty School
Indianapolis, IN01-2026
GED -
Arliginton
Indianapolis, IN05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Client relations
- Customer satisfaction measurement
- Call center operations
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Representative
Stericycle
06.2017 - 01.2020
Office Administrative Assistant
Dimplex
04.2015 - 04.2017
Warehouse Associates
Adidas Warehouse
04.2014 - 03.2015
Caregiver
DSA Group Home (Developmental Service Alternatives
02.2013 - 03.2014
Sale Representative
Ambercrombie & Fitch
05.2012 - 01.2013
Cosmetology -
Empire Beauty School
GED -
Arliginton