Elisa Santiago
Mitchell
Summary
Friendly and detail-oriented professional currently completing a CPC Certification program through DeVry University. Experienced in customer service, communication, multitasking, and supporting individuals in all environments. Strong written communication skills with a passion for helping others and creating positive customer experiences.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Ruler Foods
Mitchell
04.2022 - 01.2023
- Handled customer transactions accurately and efficiently in a fast-paced environment.
- Answered incoming phone calls and directed customers appropriately.
- Provided friendly customer service while multitasking and maintaining organization.
Teaching Assistant
Orleans Community Schools
Orleans
02.2020 - 03.2021
- Worked one-on-one with students requiring additional academic and personal support.
- Adapted to changing daily responsibilities while maintaining patience and professionalism.
- Assisted with communication, organization, and classroom support tasks.
Substitute Teacher
Orleans Community Schools
Orleans
02.2019 - 02.2020
- Managed classrooms across multiple grade levels and learning environments.
- Maintained flexibility and professionalism while handling changing schedules and responsibilities.
Line Assembler
Genie Supply
Bedford
02.2019 - 12.2019
- Performed quality control inspections and maintained accuracy with packaging and documentation.
- Followed detailed instructions with strong attention to detail.
Teaching Assistant
Mitchell Community Schools
Mitchell
08.2016 - 01.2019
- Supported students in classroom activities and small group instruction.
- Maintained patience, organization, and effective communication skills in daily interactions.
Candy Striper Volunteer
St. Vincent Dunn Hospital
Bedford
06.2013 - 07.2013
- Assisted hospital staff with light clerical duties and patient support.
- Gained early exposure to healthcare environments and patient confidentiality.
Education
CPC Certification Program -
DeVry University
Lisle, IL 07.2025 - 05.2026
Mitchell Jr./Sr. High School
Mitchell, INSkills
- Customer Service & Communication
- Typing Accuracy & Written Communication
- Microsoft Office (Word, Excel, PowerPoint)
- Organization & Multitasking
- Patient Privacy & HIPAA Knowledge
- Attention to Detail
- Remote Communication
- Fast Learner & Team Player
Timeline
CPC Certification Program -
DeVry University
07.2025 - 05.2026
Cashier
Ruler Foods
04.2022 - 01.2023
Teaching Assistant
Orleans Community Schools
02.2020 - 03.2021
Substitute Teacher
Orleans Community Schools
02.2019 - 02.2020
Line Assembler
Genie Supply
02.2019 - 12.2019
Teaching Assistant
Mitchell Community Schools
08.2016 - 01.2019
Candy Striper Volunteer
St. Vincent Dunn Hospital
06.2013 - 07.2013
Mitchell Jr./Sr. High School