Elisa Walker
Bangalore
Summary
Motivated and detail-oriented professional with over 1 year of experience in insurance operations and financial processes. Skilled in handling policy operations, compliance, and client support while ensuring accuracy and efficiency. Strong foundation in business administration with proven ability to support organizational goals in the financial services and operations domain.
Overview
2
2
Languages
2
2
years of professional experience
1
1
Certificate
Education
Bachelor of Business Administration (BBA) - undefined
Koshys Institute of Management Studies
01.2023
12th Standard - undefined
Kendriya Vidyalaya, AFS Chabua
01.2020
10th Standard - undefined
Montfort High School
Assam01.2018
Skills
Operations Management – Enrollment, eligibility, documentation
Technical Skills – MS Excel, Data Handling
Soft Skills- Communication, Creativity, Attention to detail
Interests
Hobbies: Journaling, Travelling, Dancing
Work History
Insurance | Health Operations
HSBC
2024.04 - Current
- Process and manage enrollment, eligibility updates, and policy changes within core systems with 100% compliance to guidelines.
- Collaborate with providers, clients, and internal teams to resolve discrepancies in claims, benefits, and member eligibility.
- Maintain accurate and timely documentation for all operational activities in compliance with audit standards.
- Handled inbound queries and provided first-level resolution for customer and partner escalations.
- Contributed to process efficiency and supported operational excellence within insurance and financial operations.
- Assisted in reconciliation of financial data to ensure accurate policy and claim settlements.
- Prepared daily/weekly reports on operational metrics to support decision-making.
- Ensured regulatory compliance by adhering to internal audit and risk-control standards.
- Participated in process improvement initiatives to reduce turnaround time and improve customer satisfaction.
- Supported cross-functional teams in financial and operational analysis for better efficiency.
- Contributed to knowledge sharing and training for new team members on process guidelines.
Certification
E-commerce Logistics Program (Participation)
Languages
English
Hindi
Declaration
I hereby declare that the information stated above is true to the best of my knowledge .
Elisa Walker,