Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Health Information Specialist
Datavant
07.2025 - Current
Assisted in managing health data to ensure compliance with privacy regulations.
Supported data integration processes between healthcare systems for improved interoperability.
Conducted quality assurance checks on health information for accuracy and completeness.
Collaborated with teams to streamline workflows related to health data management.
Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
Claims Investigator
Indiana Department of Workforce Development
09.2020 - 06.2025
Conducted thorough investigations of claims to ensure compliance with state regulations and policies.
Analyzed case files and documentation for accuracy, identifying discrepancies and recommending corrective actions.
Provided crucial input for policy changes aimed at reducing exposure to fraudulent activities within the company''s client base.
Enhanced claim resolution efficiency by conducting thorough investigations and promptly addressing discrepancies.
Managed high-pressure situations effectively while meeting tight deadlines in order to achieve successful claim outcomes.
Employment Specialist
Indiana Department of Workforce Development
02.2019 - 09.2020
Developed and implemented tailored employment plans for job seekers to enhance outcomes.
Conducted comprehensive assessments to identify client skills and barriers to employment.
Facilitated workshops on resume writing, interviewing techniques, and job search strategies.
Collaborated with community organizations to expand resources and support for unemployed individuals.
Advocated for clients' needs with employers to secure suitable job placements and opportunities.
Program Specialist
Indiana Department of Workforce Development
04.2018 - 02.2019
Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Analyzed labor market trends to inform program strategies and resource allocation.
Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
Secretary
Indiana School For The Blind
01.2017 - 04.2018
Oversaw inventory management, ensuring adequate supplies for daily operations without interruption.
Implemented digital tools to automate routine tasks, reducing manual errors and enhancing productivity.
Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
CompTIA A+ Certification - IT
Ivy Tech Community College of Indiana
Indianapolis, IN
06-2024
Skills
Critical thinking
Organizational skills
Team collaboration
Reliability
Active listening
Proficient in Outlook, Excel, Teams, One Drive, Outlook, SharePoint
Achieved Team of the Year Award in 2023 through effectively providing driven results with the Overpayment Waiver project.
Specifically chosen for project at the Indiana Government center during the pandemic; assisting those in Indiana, on site, with questions and problems that arose with unemployment filing.
Used Microsoft Excel to develop inventory tracking spreadsheets.