Elisha Pinto

• Review and analyze claims to ensure they comply with company policies and regulatory requirements.
• Investigate the authenticity of claims by verifying documents, receipts, and other supporting materials.
• Contact claimants, witnesses, and third parties as necessary to gather additional information.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Managed and documented inventory regularly, creating comprehensive product catalogues for various brands and motorcycles
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Efficiently analyzed and processed warranty claims to ensure timely resolution for clients
• Handling new orders, returns and facilitating exchange

Business Loan Consultant - Keystone Capital

• Assisted businesses in securing working capital loans, refinancing options, and equipment leasing
• Provided consultation on financing and working capital strategies
• Key Skills: Upselling and cross-selling, Probing and needs analysis, Loan qualification
• Compiled documentation necessary to successfully fund over 50 loans per month.

Loan Qualification Executive (LQE) - Rapid Mortgage Funding

• Facilitated refinancing and mortgage loan processes for an American mortgage company, assisting customers in securing cash-out refinances and new mortgages
• Made customers aware of current and new programs and services.
• Key Skills: Upselling and lead generation, Probing and active listening, Voice and accent expertise, Credit score and mortgage history analytics
• Organized and led productive meetings with clients to discuss goals, review progress, and identify areas for improvement.
• Established strong client relationships by consistently providing excellent customer service and addressing client needs.

Hiring and Coach Co-ordinator - Noom Inc

• Managed a diverse pool of applicants, ensuring fair consideration and equal opportunity for all candidates.
• Collaborated with department managers to better understand job requirements and tailor recruitment efforts accordingly.
• Maintained accurate records of all recruitment activities in compliance with federal regulations and company policies.
• Utilized Greenhouse CRM application for recording and tracking client interactions.
• Facilitated meetings and discussions between client and internal team.

• Handled outbound calls to generate leads for a leading energy supplier
• Assisted customers by offering energy-saving solutions and promotional offers
• Key Skills: Lead generation, Customer engagement, Sales and promotions
• Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
• Made customers aware of current and new programs and services.
• Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
• Managed department call volume of 250 calls per day and coordinated department schedules to maximize coverage during peak hours.