Elisha Syiemiong
Shillong
Summary
Adept Virtual Care Officer with a proven track record at HDFC Bank, enhancing customer service excellence through effective problem-solving and call handling. Skilled in banking operations support and communication, I consistently improve customer satisfaction rates. My time management abilities and knack for information gathering have been pivotal in streamlining processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Care Officer
HDFC Bank
Shillong
06.2023 - 10.2024
Multi-tasking Assistant
Meghalaya Civil Secretariat
Shillong
09.2022 - 03.2024
Internship Trainee
STATE BANK OF INDIA
Shillong
12.2021 - 02.2022
Education
MASTER OF BUSINESS ADMINISTRATION -
NORTH EASTERN HILL UNIVERSITY
Tura, West Garo Hills District08-2022
BACHELOR OF BUSINESS ADMINISTRATION -
SHILLONG COLLEGE
Shillong, East Khasi Hills District12-2020
HSLC -
ST JOHN'S HIGHER SECONDARY SCHOOL
Shillong, East Khasi Hills District05-2017
SSLC -
R.K MISSION HIGHER SECONDARY SCHOOL
Cherrapunji ,East Khasi Hills District05-2014
Skills
- Call handling
- Time management abilities
- Problem-solving skills
- Customer service excellence
- Tracking complaints
- Communication Skills
- Banking operations support
- Inbound call answering
- Information Gathering
Hobbies and Interests
- Cooking and Cleaning
- Traveling and trekking
Languages
- Khasi
- English
- Hindi
Certification
- Computer Courses Beginner Module (Windows 7, MS Office: Part 1)
- Computer Courses Intermediate Module (MS Office: Part 2)
- Computer Courses Professional Module (Accounting and Tally)
Timeline
Virtual Care Officer
HDFC Bank
06.2023 - 10.2024
Multi-tasking Assistant
Meghalaya Civil Secretariat
09.2022 - 03.2024
Internship Trainee
STATE BANK OF INDIA
12.2021 - 02.2022
MASTER OF BUSINESS ADMINISTRATION -
NORTH EASTERN HILL UNIVERSITY
BACHELOR OF BUSINESS ADMINISTRATION -
SHILLONG COLLEGE
HSLC -
ST JOHN'S HIGHER SECONDARY SCHOOL
SSLC -
R.K MISSION HIGHER SECONDARY SCHOOL
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