Elishia Siders
Lexington
Summary
Specialist in managing customer interactions with a focus on rapid issue resolution. Demonstrated success in utilizing communication skills and empathy to build robust customer relationships. Achieves consistently high customer satisfaction ratings, contributing to increased customer loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REP
FortuneBrands/Moen
11.2022 - Current
- Expertly used C4C, SAP, and CxOne phone system to answer incoming calls and fill orders for warranty claims
- Use all my resources to make sure the customer's claim is completely taken care of
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
TRAINER/MENTOR/LEAD
Neovia Logistics Services
01.2020 - 11.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Completed on-boarding by using MS office and Excel to input and maintain their information throughout the course of the 5 week training program
- As a trainer, I presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification
- Demonstrated how to perform daily duties such as pick/pack and scrub/put-away
- Cross-trained on equipment and other processes
- As a lead, I helped maintain our safety culture by introducing and enforcing set safety rules to all employees
- I was also available to help others with any issue that arose
BLACKJACK DEALER
Horseshoe Casino
08.2015 - 12.2019
- Quickly and accurately calculate players' payouts
- Work with shift manager to ensure accurate count of bank roll at all times
- Provide customer service and entertainment to guests while dealing
ROUTE SALES REPRESENTATIVE
Pride N Things
06.2009 - 07.2015
- Provide excellent customer service and maintain sales relationships
- Kept accurate inventory and organized invoices
Education
Associate of Science - Business Administration
Ivy Tech Community College
Sellersburg, IN05.2015
Skills
- Critical Thinking
- Customer service
- Problem-Solving
- Documentation and Record Keeping
- Microsoft Office, Excel
- Coaching and Development
- Data entry
- Clear Communication
- Attention to Detail
- Quick to learn new skills
- Active listening
Certification
- CPR and AED Certified 2021
- Forklift, Dock Stocker, Order Picker, and Scissor Lift Certified 2020
Timeline
CUSTOMER SERVICE REP
FortuneBrands/Moen
11.2022 - Current
TRAINER/MENTOR/LEAD
Neovia Logistics Services
01.2020 - 11.2022
BLACKJACK DEALER
Horseshoe Casino
08.2015 - 12.2019
ROUTE SALES REPRESENTATIVE
Pride N Things
06.2009 - 07.2015
Associate of Science - Business Administration
Ivy Tech Community College
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