Eliza Amstutz
Bloomington
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Bloomington
08.2024 - Current
- Explained menu items, including ingredients and cooking methods, upon request.
- Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
- Handled cash transactions accurately while adhering to company cash handling procedures.
- Prepared drinks following standard recipes to maintain consistency and quality.
- Checked on guests to gather feedback, resolve issues, and refill beverages.
- Enforced minimum age requirements for alcohol consumption by verifying identification.
- Collaborated with restaurant staff to enhance operational efficiency and service quality.
- Maintained a professional demeanor to encourage customer inquiries and orders.
Landscape Worker
Notre Dame University
South Bend
05.2024 - 08.2024
- Pruned hedges, trees, and shrubs using chainsaws and shears to enhance growth.
- Constructed hardscapes including patios, retaining walls, and walkways with bricks and concrete blocks.
- Executed routine maintenance on various landscaping equipment to ensure optimal performance.
- Cleared pathways of overgrowth, debris, and snow to maintain safety.
- Transported equipment such as backpack blowers, mulch containers, and lawnmowers for efficient operations.
- Conducted seasonal tasks including snow removal, lawn mowing, and fertilizer application to promote healthy landscapes.
- Managed lawn care activities through mulching, aerating, and weeding to improve aesthetics.
- Removed debris from job sites post-project completion to uphold cleanliness.
Server
Morris Park Country Club
South Bend
03.2023 - 08.2023
- Explained menu items, including ingredients and cooking methods upon request.
- Checked customer satisfaction with meals, addressing issues promptly.
- Took accurate orders from customers in a timely manner.
- Prepared checks itemizing total meal costs and applicable taxes.
- Promoted desserts, appetizers, and specialty drinks to enhance sales.
- Handled cash transactions while adhering to company procedures.
- Maintained up-to-date knowledge of menu items and preparation methods.
- Delivered exceptional service to high volumes of daily customers.
Cashier
Kroger
South Bend
12.2020 - 11.2022
- Maintained work area and kept cash drawer organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Highlighted store promotions to effectively inform customers about sales.
- Maintained clean, organized, and well-stocked check-out areas to enhance store appeal.
- Collaborated with front-end staff to provide customer assistance.
- Processed sales transactions efficiently to minimize customer wait times.
- Addressed customer inquiries over the phone regarding store operations and product details.
- Operated cash register and POS system for payment processing.
- Executed opening and closing procedures, including cash drawer reconciliation and deposit preparation.
Education
Psychology
Indiana University
INSkills
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Upscale dining knowledge
- Cash handling skills
- Customer service excellence
- Tableside etiquette
- Menu knowledge
- Flexible scheduling
- Attention to detail
- Patience and empathy
Timeline
Server
Olive Garden
08.2024 - Current
Landscape Worker
Notre Dame University
05.2024 - 08.2024
Server
Morris Park Country Club
03.2023 - 08.2023
Cashier
Kroger
12.2020 - 11.2022
Psychology
Indiana University
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