Elizabeth Books
Peru
Summary
Customer-focused professional with a knack for building relationships and driving results. With experience in hospitality and retail sales, I've developed strong communication skills and a keen ability to understand people's needs. As a dedicated single mom, I'm driven to succeed and bring a personal touch to everything I do."
Overview
9
9
years of professional experience
Work History
Sleep Expert
Sleep Number Corporation
Kokomo
08.2021 - Current
- Educating customers about Sleep Number products and help find the solution that fits their needs.
- Follow the SBN (selling by numbers) process to walk customers through product portfolio.
- After sale follow ups to make sure the customer is completely satisfied with their investment.
- Demonstrating how Sleep Number beds work and how they're going to benefit the customer over time.
- Managed inventory levels and maintained product displays effectively.
- Keep a clean and professional sales environment.
Server
Outback Steakhouse
Kokomo
02.2019 - 08.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on restaurant procedures and standards.
- Recommended menu items based on customer preferences and dietary needs.
- Monitored tables to anticipate guest needs and enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Bar manager
Norwegian cruise lines
Honolulu
04.2017 - 12.2018
- Make specialized cocktails for cruise guests.
- Create and nurture customer relationships.
- Keep bar stocked and clean
- Working in a VERY fast pace, professional environment, providing guests an unforgettable experience.
- Being able to move from bar to bar on the ship and know the specialty drinks in each bar.
- Oversaw inventory management, ensuring stock availability and quality control.
- Implemented safety protocols for handling food and alcohol service.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Education
Maconaquah High School
Bunker Hill, INSkills
- Sleep education
- Customer follow-up
- Inventory management
- Product demonstrations
- Point-of-sale operation
- Team collaboration
- Cash handling procedures
- Attention to detail
- Customer satisfaction focus
- Time management
- Excel & Word
- Punctual
- Competitive & driven
Timeline
Sleep Expert
Sleep Number Corporation
08.2021 - Current
Server
Outback Steakhouse
02.2019 - 08.2020
Bar manager
Norwegian cruise lines
04.2017 - 12.2018
Maconaquah High School