Elizabeth Easton
881 3rd Ave SW Apt 507
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Rosie's Place. Proven track record in guest engagement and sales techniques, consistently exceeding performance goals. Adept at fostering positive relationships and enhancing customer satisfaction through effective communication and suggestive selling strategies.
Overview
10
10
years of professional experience
Work History
SERVER
Rosie's Place
Noblesville, IN
10.2025 - Current
- Provided exceptional customer service, ensuring a welcoming environment for guests.
- Assisted in menu knowledge, effectively communicating daily specials and promotions to patrons.
- Collaborated with team members to streamline order processing and improve service efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Adapted quickly to high-pressure situations, ensuring prompt service during peak hours.
- Gathered guest feedback to enhance overall dining experience and promote customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Lead Ambassador
Tempur-Pedic
Indianapolis, IN
05.2024 - 09.2025
- Led team in executing promotional events to enhance brand visibility and customer engagement.
- Trained new ambassadors on product knowledge and effective sales techniques to improve performance.
- Developed and implemented strategies to optimize customer interactions and drive satisfaction rates.
- Collaborated with marketing teams to align messaging and promotional materials with customer needs.
- Analyzed customer feedback to identify trends, enhancing service delivery and product offerings.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Supported the successful launch of new products by coordinating promotional events and marketing materials.
Counter Sales Representative
Reliable Parts
Indianapolis, IN
01.2022 - 08.2023
- Assisted customers with product selection and inquiries, ensuring excellent service.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels, coordinating restocking efforts for optimal product availability.
- Handled customer complaints professionally, resolving issues to enhance satisfaction.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
Manger /server
Stacks Pancake House
Plainfield, IN
10.2015 - 01.2023
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling, optimizing workforce efficiency and coverage.
- Developed training programs for new employees, enhancing service quality and team performance.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Connersville High School
Connersville, INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Sales expertise
- Sales techniques
- Suggestive selling
- Guest relations management
- Task prioritization
Timeline
SERVER
Rosie's Place
10.2025 - Current
Lead Ambassador
Tempur-Pedic
05.2024 - 09.2025
Counter Sales Representative
Reliable Parts
01.2022 - 08.2023
Manger /server
Stacks Pancake House
10.2015 - 01.2023
High School Diploma -
Connersville High School