ELIZABETH GOMES

• Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
• Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
• Defined business requirements and reported them back to stakeholders.
• Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
• Evaluated business processes for improvement opportunities through automation or streamlining.
• Maintained or updated business intelligence tools, databases or dashboards.

Key Project:

Neo for Business (Net Banking Platform for Corporate)

• Provided technical support during user acceptance testing cycles.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Analyzed existing systems and processes to identify areas of improvement.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
• Scheduled meetings with stakeholders to discuss the product.
• Facilitated workshops for groups or individuals on topics related to professional development.

• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Facilitated communication between different departments within organization.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
• Provided assistance in resolving customer complaints or inquiries in a timely manner.
• Created and maintained up-to-date records related to customer accounts or financial transactions.
• Monitored incoming emails and responded accordingly in a timely manner.
• Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
• Managed daily invoices, reports and proposals.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.

• Participated in meetings with upper management to discuss progress reports or operational updates.
• Regularly communicated with vendors regarding orders placed or deliveries expected.
• Created daily work schedules for staff members according to the needs of the business.
• Analyzed customer feedback data to identify areas of improvement in service quality.
• Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
• Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
• Trained, motivated, and oversaw team delivering outstanding service to every customer.
• Directed efficient store recoveries to keep merchandise organized and presentable for customers.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Conducted regular audits of store operations to ensure compliance with Mall standards.

• Responded promptly to emails sent by customers seeking assistance.
• Developed strong relationships with customers by providing knowledgeable advice on products and services.
• Ensured that all customer queries were handled quickly and professionally.
• Tracked customer complaints and followed up to ensure resolution was achieved.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.