ELIZABETH GRACE MASSEY
Indianapolis
Summary
Motivated and adaptable professional with a strong background in customer service, team leadership, and healthcare support. Six years of experience as a Starbucks Shift Supervisor have developed excellent multitasking, communication, and problem-solving skills in fast-paced environments. Role as a hospital service technician has provided hands-on experience in patient care, infection control, and medical environment protocols. Currently enrolled in a dental hygiene program, eager to transition into the dental field and apply skills in a clinical setting. Seeking an opportunity to be trained as a dental assistant, bringing a strong work ethic, attention to detail, and ability to provide compassionate patient care. Experience in high-pressure roles has prepared to learn quickly, work efficiently with teams, and ensure a positive patient experience. Excited to contribute to a dental practice while gaining valuable hands-on experience in the field.
Overview
8
8
years of professional experience
Work History
Hospital Service Technician
Agiliti @ Community North Hospital
01.2025 - Current
- Streamlined inventory management with accurate tracking and documentation of medical supplies usage.
- Contributed to the positive reputation of the hospital by consistently exhibiting professionalism and excellent customer service skills when interacting with patients, families, and staff members.
- Promoted patient safety through thorough inspections of all equipment before distribution to ensure proper functioning.
- Assisted healthcare professionals in providing optimal patient care by maintaining fully stocked medication carts and supply rooms.
- Enhanced patient care by efficiently managing and delivering medical supplies and equipment to various hospital units.
- Ensured a clean and safe environment for patients, staff, and visitors by strictly adhering to infection control protocols.
Shift Manager
Starbucks
11.2018 - 12.2025
- Supervised team members to deliver good guest service, product quality and proper food handling
- Prepared shift reports, keeping management informed of daily operations
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Completed opening and closing duties utilizing appropriate checklists
- Completed accurate daily shift paperwork using POS system for drawer closeout
- Handled emergencies, guest complaints, equipment problems and team member conflicts
- Built and maintained positive relationships with supervisors, co-workers and guests
- Performed store walk-through using appropriate checklists to verify clean, ready and stocked location
- Managed difficult or emotional customer situations as point of escalation
- Communicated with patrons to build personable rapport and resolve issues
- Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences
- Supervised department employees and monitored equipment to support functionality
- Analyzed productivity reports to manage overall performance
- Employed suggestive selling techniques to promote special and popular products
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Assessed needs and recommended products aligned with customer budget and preferences
- Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs
- Supported company mission and values through honesty, integrity and high-quality performance
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Helped drive positive customer experiences by building relationships, exhibiting empathy and providing solutions to needs
Hostess Trainer
Cooper's Hawk Winery & Restaurant
05.2018 - 09.2018
- Supervised team members and led special food service projects when requested by management
- Recommended innovative improvement ideas to management on improving restaurant operations and customer service
- Conducted follow-up training to confirm knowledge transfer and training effectiveness and evaluated hosting competency of new team members
- Modeled passionate and productive hosting, delivered exceptional guest service and demonstrated relationship-building with guests
- Prepared for special customer and community events, organizing catering and facilities
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times and party counts
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Escorted guests to tables, provided menus and discussed daily specials
- Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions
- Observed dining room to monitor guest satisfaction and provided assistance when needed
Education
High School Diploma -
Mount Vernon High
McCordsville, INAssociate Of Applied Science - Dental Hygiene
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Maintaining cleanliness & sterilization standards
- Staff development
- Inventory management
- Schedule oversight
- Store opening and closing
- Operations management
- Workflow analysis
- Problem-solving
- Collaboration
- Customer service
Timeline
Hospital Service Technician
Agiliti @ Community North Hospital
01.2025 - Current
Shift Manager
Starbucks
11.2018 - 12.2025
Hostess Trainer
Cooper's Hawk Winery & Restaurant
05.2018 - 09.2018
High School Diploma -
Mount Vernon High
Associate Of Applied Science - Dental Hygiene
Ivy Tech Community College of Indiana
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