Elizabeth Haessig
Milan,IN
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
44
44
years of professional experience
Work History
Clerk and Scope Technician
Margaret Mary Health
09.1995 - 11.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
Certified Nursing Assistant
Dreyerhaus
11.1982 - 09.1995
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Supported needs of 10+ residents under long-term care.
Front Office Receptionist/Packing and Shipping Clerk
McPherson's Printing
06.1978 - 08.1981
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
- Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
- Managed stock levels efficiently, conducting routine audits to prevent overstocking or shortage situations.
- Reduced shipping errors by conducting thorough quality checks for all outgoing packages.
- Collaborated with customer service representatives to address and resolve shipment-related issues promptly.
- Streamlined order processing with meticulous record-keeping and accurate documentation of shipments.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Education
High School Diploma -
East Central High School
St. Leon, IN 06.1974
Skills
- Telephone etiquette
- Customer satisfaction
- Filing systems
- Prioritization
- Relationship building
- File maintenance
- Document management
- Mail handling
- Processing mail
- Schedule and calendar management
- Mail sorting
- Correspondence writing
- Verbal and writing communication
- Records retrieval
- Scanning and copying
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Teamwork and collaboration
- Professional and mature
- Excellent communication
- Record sorting and filing
- Team collaboration
- Task prioritization
- Scheduling
Timeline
Clerk and Scope Technician
Margaret Mary Health
09.1995 - 11.2022
Certified Nursing Assistant
Dreyerhaus
11.1982 - 09.1995
Front Office Receptionist/Packing and Shipping Clerk
McPherson's Printing
06.1978 - 08.1981
High School Diploma -
East Central High School
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