Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Elizabeth Santhosh

Bengaluru

Summary

Team Lead with 5 years of experience in driving productivity and ensuring efficient task completion. Expertise in team coordination, conflict resolution, and strategic planning. Proven ability in communication and leadership, resulting in seamless operations and successful project outcomes.

Overview

5
5
years of professional experience

Work History

Assistant Manager

TCS
Bengaluru
08.2023 - Current
  • Trained new staff in relevant processes and procedures.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Maintained accurate records of employee attendance and task completion times.
  • Coordinated team resources to achieve project goals.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Identified opportunities for process improvements, implementing changes when required.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Handled client meetings.

Recruitment Manager

BYJU'S - THINK & LEARN PVT LTD
Bengaluru
09.2021 - 07.2023
  • Created job descriptions that accurately reflect the roles and responsibilities of each position.
  • Developed and implemented recruitment strategies to attract the best talent.
  • Provided guidance on interviewing techniques, assessment methods and selection criteria to ensure a successful recruitment process.
  • Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
  • Managed onboarding activities such as orientation sessions and introductions to colleagues to ensure new hires have a smooth transition into their role.
  • Developed and managed recruitment process, sourcing candidates each year to fill key positions.

Recruitment Assistant

BYJU'S - THINK & LEARN PVT LTD
Bengaluru
09.2020 - 09.2021
  • Monitored trends in the industry to identify potential sources of talent acquisition.
  • Identified and sourced qualified candidates through various channels including job postings, employee referrals, networking events.
  • Maintained accurate records of all recruitment activities in the applicant tracking system.
  • Conducted in-depth interviews with prospective job applicants.
  • Ensured timely responses were sent out to all applicants after their interview session.
  • Maintained a talent pipeline of potential candidates for future job openings.
  • Contacted all job applicants to inform them of their application status.

Product Support Specialist

Practo
Bengaluru
07.2020 - 09.2020
  • Addressed customer complaints promptly and professionally.
  • Monitored email to promptly collect and respond to complaints. Managed up to 50 customer inquiries per day in a fast-paced center.
  • Managed up to 50 customer inquiries per day in a fast-paced center.
  • Coordinated referrals and escalations to obtain specialized support. Followed scripts and processes to uphold brand standards.
  • Maintained up-to-date knowledge of company products and services by attending internal trainings.

Education

MBA - HR And Finance

SRM University
Chennai
01-2020

BBA - General Studies

SRM University
Chennai
01-2017

Skills

  • Employee training
  • Project management
  • Team building
  • Customer service
  • Client relationship management
  • Performance management
  • Data analysis
  • Recruitment strategies

Accomplishments

  • Best supervisor
  • Best Team
  • Client Appreciation (Employee of the month)

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Tamil
Beginner
A1

Timeline

Assistant Manager

TCS
08.2023 - Current

Recruitment Manager

BYJU'S - THINK & LEARN PVT LTD
09.2021 - 07.2023

Recruitment Assistant

BYJU'S - THINK & LEARN PVT LTD
09.2020 - 09.2021

Product Support Specialist

Practo
07.2020 - 09.2020

MBA - HR And Finance

SRM University

BBA - General Studies

SRM University

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Elizabeth Santhosh