Elizabeth Santiago
Indianapolis
Summary
Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing over 20 years of experience and driven mentality. Advanced computer user familiar with job-related software.
Overview
10
10
years of professional experience
Work History
PES Customer Care
Care Harmony
Nashville, TN
08.2024 - Current
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines. Proven ability to learn quickly .
- Skilled at working independently and collaboratively in a team environment.
Collection Customer Service Representative
Financial Center Credit Union
Indianapolis, IN
08.2022 - 07.2024
- Managed customer inquiries regarding account balances and payment arrangements.
- Resolved billing discrepancies through effective communication and problem-solving skills.
- Implemented process improvements to enhance operational efficiency in collections.
- Followed all company policies and procedures to deliver quality work.
- Tax Levi Specialist. Freeze and release customer accounts.
- Help customers to fill out hardship applications when they were behind on their current loans and do a follow up to let the customers know if they are approved or denied.
- Prepare files from charge off accounts before sending to the attorneys.
- Prepare accounts to get ready to be repossessed (vehicles).
- Email insurance policies to the insurance department
ACCOUNTS RECEIVABLE B2B SPECIALIST
Robert Half
REMOTE
05.2022 - 11.2022
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and emailed invoices to customers, processed payments.
Bilingual Senior Collection Specialist
Phoenix Financial Services
Indianapolis, IN
09.2016 - 01.2022
- Monitor accounts
- Follow up to confirm all accounts are paid in full
- Take payment arrangements and negotiate accounts when necessary
- Notify clients if payment methods are declined/invalid (credit cards and ACH)
Education
Bachelor - Business Administration
Ucamaima University
Diploma - Professional Accounting
Ashworth College
Bachelor of Science - Criminal Justice
Indiana Tech College
Indianapolis, INSkills
- GED
- High School of Humanities
- Accounts Receivable/Payable
- Benefits Administration
- Bilingual (English & Spanish)
- Customer Service Specialist
- Credit and Collections
- Billing and Invoicing
- Employee Relations
- Sales
- Repo Specialist
- Tax Levi Specialist
- HR Bilingual Recruiter
- Escrow Analysis Expert
- ATS (Applicant Tracking System)
- HR Management/Sourcing
- Talent Acquisition
- MS Office, Word, Edge, Excel, PowerPoint, Google Docs, Quick books
- Account Reconciliation
- Bill Processing
- General Ledger
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PES Customer Care
Care Harmony
08.2024 - Current
Collection Customer Service Representative
Financial Center Credit Union
08.2022 - 07.2024
ACCOUNTS RECEIVABLE B2B SPECIALIST
Robert Half
05.2022 - 11.2022
Bilingual Senior Collection Specialist
Phoenix Financial Services
09.2016 - 01.2022
Bachelor - Business Administration
Ucamaima University
Diploma - Professional Accounting
Ashworth College
Bachelor of Science - Criminal Justice
Indiana Tech College