Elizabeth Wood
Rushville
Summary
Adept at policy interpretation and fostering strong oral communication, I excelled at the Department of Veterans Affairs by significantly reducing outstanding debt and enhancing claim accuracy. My expertise in Microsoft Office and medical terminology, coupled with a proven track record in claims analysis, offering 5 years of experience and willingness to take on any challenge.
Overview
10
10
years of professional experience
Work History
Rating Veteran Service Representative
Department of Veterans Affairs
02.2024 - Current
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Verified client information by analyzing existing evidence on file.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Checked documentation for accuracy and validity on updated systems.
Disability Claims Adjudicator
State of Indiana, Disability Determination Bureau
09.2020 - 02.2024
- Applied fundamental liability concepts, practices and procedures of state or federal laws and requirements.
- Managed claims, subrogation, liability reserve setting, negotiating and liability litigation support.
- Identified and forwarded claims to specialized internal and external resources in areas such as medical review, investigations, tender of claim, claim subrogation or physical damage experts.
- Evaluated, investigated and negotiated settlements on new and pending claims to determine liability.
- Responded to telephone and written inquiries from clients, claimants, attorneys, physicians within statutory requirements.
Oncology Medical Receptionist
Rush Memorial Hospital
07.2015 - 09.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Recorded details regarding therapies to keep patient charts updated.
Education
Bachelor of Arts - General Studies
Indiana University
IN12-2019
Skills
- Policy interpretation
- Claims analysis
- Microsoft office
- Oral communication
- Medical terminology expertise
- Documentation proficiency
- Verbal and written communication
- Organizing and prioritizing work
Timeline
Rating Veteran Service Representative
Department of Veterans Affairs
02.2024 - Current
Disability Claims Adjudicator
State of Indiana, Disability Determination Bureau
09.2020 - 02.2024
Oncology Medical Receptionist
Rush Memorial Hospital
07.2015 - 09.2020
Bachelor of Arts - General Studies
Indiana University
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