Elizabeth Wright
Fort Wayne
Summary
Detail-oriented professional with strong skills in customer service management and safety compliance. Experienced in emergency response coordination and data entry, ensuring high-quality client care and effective communication.
Overview
13
13
years of professional experience
Work History
Delivery Associate / Dispatcher / Trainer
Ripple Distribution
Fort Wayne
05.2021 - Current
- Delivered packages efficiently to designated locations within required time frames.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Loaded and unloaded packages using proper techniques to ensure safety.
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Ensured compliance with safety regulations and company policies.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Explained goals and expectations required of trainees.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Life Skills Technician
The Bowen Center
Fort Wayne
03.2018 - 01.2021
- Facilitated life skills training sessions for individuals with mental health challenges.
- Developed personalized care plans to enhance clients' daily living skills.
- Coordinated group activities to promote social interaction and teamwork among clients.
- Monitored client progress and provided feedback to interdisciplinary team members.
- Implemented behavioral strategies to support positive client outcomes and engagement.
- Educated clients on coping techniques for managing stress and anxiety effectively.
- Collaborated with families to reinforce life skills learned during sessions at home.
- Maintained accurate documentation of client interactions and progress in compliance with regulations.
Bather /Pet Groomer
The Pink Poodle Boutique
Fort Wayne
01.2013 - 12.2013
- Bathed and groomed dogs to enhance appearance and comfort.
- Maintained cleanliness of bathing area and grooming tools.
- Handled various dog breeds with care and attention during grooming.
- Communicated with pet owners about grooming services and pet needs.
- Assisted in scheduling appointments for bathing and grooming services.
- Monitored pets for any signs of distress during grooming sessions.
- Provided basic health checks to ensure pet well-being during baths.
- Collaborated with staff to maintain a friendly environment for pets and owners.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Education
Associate of Science - Human Services
Ivy Tech Community College of Indiana
Fort Wayne, IN06-2017
Skills
- Route optimization
- Vehicle maintenance
- Package handling
- GPS tracking
- Data entry
- Customer service management
- Safety compliance
- Emergency response coordination
- Life skills training
- Client care plans
- Behavioral strategies
- Progress monitoring
- Documentation compliance
- Dog grooming
- Canine behavior
- Pet health assessment
- Customer relationship management
- Time management
- Effective communication
Timeline
Delivery Associate / Dispatcher / Trainer
Ripple Distribution
05.2021 - Current
Life Skills Technician
The Bowen Center
03.2018 - 01.2021
Bather /Pet Groomer
The Pink Poodle Boutique
01.2013 - 12.2013
Associate of Science - Human Services
Ivy Tech Community College of Indiana