Elizabeth Zavier
Summary
Adept at leveraging AI applications and fostering management collaboration, I excelled at Oracle India Pvt Ltd by driving project management and process workflow design to new heights. My expertise in solution designing and mentoring has consistently enhanced productivity and compliance, showcasing a blend of hard and soft skills pivotal for dynamic business environments. Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
LLM Superrater Specialist
Uber
05.2024 - Current
- Machine Learning and AI: Applying machine learning algorithms to recognize patterns, make predictions, and rephrase prompts and responses to improvise the processes in various portfolio projects
- AI tools hands on closely with localization specialist - Computer Vision, and Language Translation, Data Annotations delivering high-accuracy solutions for Lidar (3D object detection), Fractal (AI-powered rating systems), Luma (computer vision)
Senior Manager - Enterprise Service Systems
Oracle India Pvt Ltd
11.2021 - 01.2023
- Supported in managing multifaceted teams leading informatics products deliveries in enterprise engineer service products
- Collaborated with solution and technical heads to optimize project execution and resource allocation
- Hands-on experience in streamlined workflows, facilitated seamless communication, and improved overall productivity through centralized information on Team Collaborations planforms
- Directed the Product DevOps Squads leading CI/CD pipelines for automated infrastructure deployments, to deliver new applications and capabilities using Agile methodologies, GDPR regulations and data privacy
Key Account Manager
Infrasoft Technology Ltd (Kiya.ai)
08.2018 - 02.2021
- As a Key Account Manager in a client advocacy role at Kiya.ai, I led the transformation of core banking financial services digital products - Omni Channel core banking, loan origination, insurance KYC portals and mobile banking
- My responsibilities included supporting team with the guidance on the client's data processing, regulatory guidance and embeddings
- Supported reviews of the test cloud platform services, change diagram data flows and tooling across development and production environments
Senior Delivery Manager
IBM India Pvt Ltd
12.2010 - 08.2016
- As the primary offshore client relationship manager at IBM, I built fiduciary team for clients managed services through full-time employees and agency resources to deliver managed services within Global Technology Services (GTS)
- Our role involved coordinating and managing technology risk and compliance across various sectors, ensuring that risks and controls were effectively managed and monitored
- This effort contributed to reducing the overall risk profile for client businesses
- We also led AI/ML governance, risk, and compliance activities, supported strategic technology programs, and facilitated risk and compliance assessments
- Managed audit corrections and preventive actions, collaborating with privacy and legal teams to ensure systems involving personal identification information comply with best practices and InfoSec regulations
- Contributed to the development and enforcement of Tech policies and standards, supported both internal and external audits, and facilitated risk identification and mitigation
- Self Service portal administration of platforms delivered across managed services for MAFIL
- Support client operations ensuring availability, reliability through IT delivery Management, InfoSec Operations Management - Security Incident Event Management, Enterprise Self Services, Strategic end customer support, Service Delivery, Command Centre digital assets management and operations
Technical Support Manager - Orchestration services
TeleDNA Pvt Ltd
07.2008 - 12.2010
- Company Overview: Telecom Engineering
- As a Technical Support Manager in a Business Analyst role, I gathered and communicated requirements and concerns from customer project managers and Subject Matter Experts (SMEs) to technical deployment teams
- This ensured the design and implementation of optimized solutions, enhancing availability and integration capabilities, which ultimately led to higher customer satisfaction
- Telecom Engineering
Operation Engineer & Business Development Executive
Aricent India
11.2005 - 06.2008
- Company Overview: Enterprise R&D Systems
- As an Operations Engineer in the Data Steward role, I facilitated audits and ensured compliance for the IBM InfoSphere MDM capstone project
- This involved managing historical records on user details, overseeing predefined approval workflows, and handling import and export endpoint rules and schedulers
- I also maintained security controls, managed system upgrades, and coordinated change request workflows, incidents, and problem records
- Additionally, I conducted root cause analyses (RCA), managed risk and issue reviews (RIR), and oversaw periodic maintenance, disaster recovery, and continuous improvement initiatives
- Worked closely with the requisite Service Operations Managers and Managed Service Provider team, on the day-to-day service-related activities and performance
- Enterprise R&D Systems
Data Controller - Statutory and Compliance
Tata Teleservices Ltd
12.2003 - 11.2005
- As a Data Controller and Third-Party Supervisory Authority for Statutory and Compliance, I ensured supplier governance in data protection in accordance with the Tata Code of Conduct
- I facilitated audits of inbound and outbound data processing across various retail locations to maintain compliance and uphold data protection standards
Digital Data Administration
Ernst & Young
05.2000 - 12.2003
- Company Overview: Enterprise Share services Operations
- As an administrator, contributor, and security controller, I held the highest level of access and control over the digital assets within EY's shared services localized digital asset management systems
- I contributed to reducing physical storage costs by taking on the responsibilities of versioning digital files and media assets within the Digital Asset Management system
- This involved tracking and managing changes to digital assets effectively
- Enterprise Share services Operations
Education
PhD - Consulting Services
St. Mother Teresa University
Advanced Program - Data Science - AI Courses
IIT Madras
Executive Management Development Program -
IIM Kozhikode
Master of Business Administration - Supply Chain
ISBM
Bachelor Degree - Business Administration
ISBM
Skills
- Solution Designing
- Product Integration
- Project Management
- Process Workflow Design
- Data Migration Management
- Strategic Governance
- Infrastructure Systems Management
- Performance Metrics Evaluation
- Experience with AI Applications
- Guidance and Support
- Management collaboration
- Compliance monitoring
- Workflow automation
Certification
- Certified Data Protection Officer - The Knowledge Academy
- Certification in EU GDPR - Foundation and Practitioner - The Knowledge Academy
- Certification in MDM Stibo STEP - ZaranTech
- Certification in ISO 27001-2022 Lead Auditor - The Knowledge Academy
- Certified Information Security Manager - Infosec Train
- Google Cloud Certified - Professional Cloud Architect
Languages
- English, Write, Speak, Read
- Hindi, Write, Speak, Read
- Kannada, Write, Speak, Read
- Malayalam, Speak
- Tamil, Speak
- Telugu, Speak
- Urdu, Speak
Key Qualifications
- 18 years of Managed Services experience in IT infrastructure
- Over 12 years of experience in data migrations services, governance and data management
- Strong understanding on Product Integration, Solution designing and workflow design
- Extensive experience in IT infrastructure and technical program management complex projects and data-related tasks.
Timeline
LLM Superrater Specialist
Uber
05.2024 - Current
Senior Manager - Enterprise Service Systems
Oracle India Pvt Ltd
11.2021 - 01.2023
Key Account Manager
Infrasoft Technology Ltd (Kiya.ai)
08.2018 - 02.2021
Senior Delivery Manager
IBM India Pvt Ltd
12.2010 - 08.2016
Technical Support Manager - Orchestration services
TeleDNA Pvt Ltd
07.2008 - 12.2010
Operation Engineer & Business Development Executive
Aricent India
11.2005 - 06.2008
Data Controller - Statutory and Compliance
Tata Teleservices Ltd
12.2003 - 11.2005
Digital Data Administration
Ernst & Young
05.2000 - 12.2003
PhD - Consulting Services
St. Mother Teresa University
Advanced Program - Data Science - AI Courses
IIT Madras
Executive Management Development Program -
IIM Kozhikode
Master of Business Administration - Supply Chain
ISBM
Bachelor Degree - Business Administration
ISBM
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