With over two decades of experience in the technology sector, specializing in guiding organizations to successfully manage their digital transformations and data-driven initiatives. Recognized for collaborating closely with C-suite leaders, merging technical proficiency with emotional intelligence to cultivate high-performing teams and achieve measurable, transformative outcomes. End-to-end lifecycle experience includes delivering scalable, resilient omnichannel systems and leading projects from design to deployment. Clear focus on Ship Features Fast, Integrate AI, Master Scale and Stability, Elevate Code Quality, Bridge Ecosystems, Solve at Scale, and scaling operations efficiently. Championing innovation and driving sustained customer success.
Hi, I’m
ELIZABETH ZAVIER
Bangalore
Summary
Overview
25
years of professional experience
1
Certification
Work History
eTeams Infoservices Pvt. Ltd.
Generative AI Program Lead
05.2024 - 01.2025
Job overview
- Led AI-driven data annotation and calibration frameworks for autonomous vehicles and robotics, leveraging deep learning and computer vision to optimize sensor data (LiDAR, radar, camera) labelling accuracy and efficiency
- Directed time-sensitive quality assurance for Uber's LLM program, ensuring compliance with GenAI standards and flawless deployment of ADAS/LIMA systems under tight deadlines
Oracle India Pvt Ltd
Senior Manager - Technical Program Management
11.2021 - 01.2023
Job overview
- Directed engineering program management functions for Oracle Cloud Infrastructure initiatives, managing interdependencies across workstreams
- Designed and implemented a talent capability framework, optimizing resource allocation across 6 concurrent projects and promoting diversity, equity, and inclusion
- Led cyber regulatory readiness initiatives, ensuring compliance with digital operational resilience and AI regulations
- Established PMO standards and methodologies, improving on-time delivery rates by 35%
- Facilitated executive steering committee meetings, providing comprehensive program updates and risk assessments
Infrasoft Technology Ltd
Strategic Delivery Manager - BFSI Solutions
08.2018 - 02.2021
Job overview
- Company Overview: (Kiya.ai)
- Managed a portfolio of digital financial solutions (BankTech, LegalTech, RegTech) for Retail/Consumer Banking and NBFC clients, with a combined value of $8M
- Collaborated and coordinated program units for digital initiatives and data driven agile projects in Core Banking Solutions, Mobile Banking, and Digital Wallet implementations
- Conveyed the idea of multiple programs running at the same time with coordinated efforts with diversified stakeholders
- Experience with system integration controls for centrally managed High Density Data Center (HDDC) environments and implementation in On-Premise Data Center (OPDC) deployments
- (Kiya.ai)
IBM India Pvt Ltd
Senior Delivery Manager
12.2010 - 08.2016
Job overview
- As System Integration Control Service Delivery Manager, transitioned outsourced IT operations in-house while reducing costs by 30%, improving deployment times by 40%, and establishing efficient credentialing for seamless BAU operations
- Led an enterprise-wide IT Infrastructure team of 22 across multiple technological domains, spearheading advanced infrastructure enhancements that simplified systems, reduced operational costs, and enabled business growth through optimized capacity utilization
TeleDNA Pvt Ltd
Technical Support Program Manager
06.2008 - 12.2010
Job overview
- Spearheaded the optimization of service delivery improvement programs by developing a comprehensive matrix for SLA monitoring; streamlined workflows resulted in a 25% reduction in service-related issues over a six-month period
Aricent India
Operations Program Coordinator
11.2005 - 06.2008
Job overview
- Spearheaded contract lifecycle programs, establishing milestone tracking and value delivery mechanisms
- Led data science programs analyzing contract performance and developing predictive models for client adoption
- Coordinated client renewal programs, maintaining an 85% retention rate for telecommunications clients
Tata Teleservices
System integration controls
12.2003 - 11.2005
Job overview
- Interface Management, Automated Orchestration, Environmental Regulation, Centralized Monitoring, Fault Detection and Recovery, Security Integration, Compliance Enforcement, Change Management, Data Collection and Analysis
Ernst & Young
Technology Implementation lead
05.2000 - 12.2003
Job overview
- Served as lead for Ernst & Young's India expansion, managing vendors, supplier selection, STPI coordination, IT asset deployment, and compliance interface-enabling seamless technology implementation across new business locations
Education
IIT Madras
Advanced Executive Program from Data Science
University Overview
IIM Kozhikode
Executive Management Development Program from General Management
University Overview
ISBM
MBA from Supply Chain & Service Marketing
University Overview
ISBM
Bachelor's Degree from Business Administration
University Overview
Skills
- Technology Industry
- Digital Support Functions
- Enterprise Shared Services
- Digital Transformation
- People Strategy
- Talent and Skills alignment
- Change Management
- Performance Management
- Team development
- Mentorship
- Cross-functional leadership
- Strategic C-suite stakeholder engagement
- Innovation catalyst
- AI/ML Technologies
- Friendly, positive attitude
Certification
- Generative AI for Project Managers
- Master Data Management
- GDPR -EU
- ISO27001-2022 Lead Auditor
- Data Privacy and Data Protection for DPOs
- PMP (Project Management Professional)
- Certified Scrum Master (CSM)
- PRINCE2 Practitioner
- ITIL v4 Foundation
- Certified Information Security Manager (CISM)
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Malayalam
Upper intermediate (B2)
Timeline
Generative AI Program Lead
eTeams Infoservices Pvt. Ltd.
05.2024 - 01.2025
Senior Manager - Technical Program Management
Oracle India Pvt Ltd
11.2021 - 01.2023
Strategic Delivery Manager - BFSI Solutions
Infrasoft Technology Ltd
08.2018 - 02.2021
Senior Delivery Manager
IBM India Pvt Ltd
12.2010 - 08.2016
Technical Support Program Manager
TeleDNA Pvt Ltd
06.2008 - 12.2010
Operations Program Coordinator
Aricent India
11.2005 - 06.2008
System integration controls
Tata Teleservices
12.2003 - 11.2005
Technology Implementation lead
Ernst & Young
05.2000 - 12.2003
IIM Kozhikode
Executive Management Development Program from General Management
ISBM
MBA from Supply Chain & Service Marketing
ISBM
Bachelor's Degree from Business Administration
IIT Madras
Advanced Executive Program from Data Science
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