Elizabeth Evangeline Cundi
Hyderabad
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs.
I can adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
I am Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Product-focused Digital Marketing Specialist with 2 years of experience building brands and highlighting product attributes. Audience-focused marketer using creative means to reach untapped demographics. Timeline-driven product promoter generating leads and promoting brand proliferation. Demonstrated success in improving customer engagement and client visibility in website searches with effective search engine optimization strategies. Knowledgeable about marketing approaches improve business results and enable dramatic sales. Good research, data analysis and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Digital Marketing Specialist
Google Operations Center Private Limited
Hyderabad
08.2019 - Current
- Created and implemented inbound marketing strategies to generate more organic traffic and leads for clients.
- Executed daily email marketing communications, generating customer awareness of key sales promotions and new product launches.
- Developed marketing packages involving web design, remarketing campaigns, key phrase packages and new media advertising campaigns to increase search engine optimization for clients.
- Audited and optimized websites to verify proper performance, visibility and accessibility.
- Determined monthly email marketing schedules based on previous campaign performance and market trends.
- Managed search engine accounts for clients and implemented multiple marketing services across platforms while growing client accounts.
- Developed and managed digital pay-per-click advertising programs with Google AdWords and third-party content distribution networks.
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Optimized text, graphics or multimedia assets for SEO or display and usability on internet-connected devices.
- Executed and managed banner, video and other non-text link ad campaigns.
- Improved search-related activities through ongoing analysis, experimentation or optimization tests.
- Evaluated new emerging media or technologies and made recommendations for application within internet marketing or search marketing campaigns.
- Proposed online or multiple-sales-channel campaigns to marketing executives.
- Combined secondary data sources with keyword research to more accurately profile and satisfy user intent.
- Optimized shopping cart experience or website conversion rates against key performance indicators.
- Crafted optimized landing pages, consistently boosting engagement KPIs from previous year.
- Improved advertising initiatives by executing social media YouTube Campaigns and Display digital marketing campaigns.
Customer Service Associate
Cognizant India Private limited
Hyderabad
11.2018 - 08.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Recommended and initiated product offerings to meet customer changing needs.
- Relayed customer feedback to cross-functional teams to improve products and services.
Customer Service Representative
Sitel India Private Limited
Hyderabad
06.2017 - 04.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor of Science - Biotechnology
Shobhit University
Meerut, UP06.2015
Skills
- Customer Service
- Project Management
- Strategic Planning
- Brand Strategy
- Campaign Development
- Email Marketing Campaigns
- Digital Marketing Management
- Team Leadership
- Testing and Optimization
- Campaign Planning
- Google AdWords
- Digital Media
- Campaign Execution
- Performance Evaluation
Languages
Telugu
First Language
English
Proficient
C2
Urdu
Proficient
C2
Arabic
Intermediate
B1
Hindi
Proficient
C2
Punjabi
Advanced
C1
Certification
- Arts and Science Training - 2015
Interest in Digital Marketing and Analytical expertise
Basically I love to be at peace especially at my home I love to read books which motivates my passion and increase my brain power and my communication skills.
I always get an opportunity to know more about my self every time when I finish a book and recent books which I have read are best selling author Dev Gdhvi 80% skills and 20% mindset and 6 Sundays a week. These books which helped me to learn a lot on the way that we see things and how we lead a life and how passionate we have to be to reach our heights.
Another best thing I always do is cooking delicious all types of countries variety of foods and enjoy the essence and flavour of my love in that.
I am so ease and urge to do new things always and I am very quick and comfortable person in terms of my attitude in the I look at things and how I can develope myself to be a better person than yesterday.
Timeline
Senior Digital Marketing Specialist
Google Operations Center Private Limited
08.2019 - Current
Customer Service Associate
Cognizant India Private limited
11.2018 - 08.2020
Customer Service Representative
Sitel India Private Limited
06.2017 - 04.2018
Bachelor of Science - Biotechnology
Shobhit University
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