ELIZABETH L. PULAMTE
Dwarka
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving Clients highly positive experiences as primary liaison and company representative. Ready to bring many years of experience and take on challenging new role.
Overview
10
10
years of professional experience
Work History
Client Success Manager
Campus EAI India Pvt. Ltd
2022.05 - 2024.08
- Same Account Revenue Growth
- Establishing Business Relationships with Client SPOCs through regular connects with Clients/Partners (Key Accounts)
- Pitch for New Developed Capabilities
- Identifying areas for increasing revenue growth
- Maintaining Revenue from a Single Account (Client/Partner)
- Manage Clients/Partners
- Manage Revenue Generating Campaigns for Partners
- Contract Renewals
- AR/AP Follow ups
- Handling Executive Escalations
- Worked closely with Client and other departments to create a system which aligned with needs of annual revenue client.
Quality Analyst
BlackBeltHelp
2021.12 - 2023.05
- Call Monitoring/Feedback
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
Assistant Manager – Account Management & Client Servicing
Quatrro Global Services Pvt. Ltd
2017.07 - 2019.01
- Same Account Revenue Growth
- Establishing Business Relationships with Client SPOCs through regular connects with Clients/Partners (Key Accounts)
- Pitch for New Developed Capabilities
- Identifying areas for increasing revenue growth
- Maintaining Revenue from a Single Account (Client/Partner)
- Manage Clients/Partners
- Manage Revenue Generating Campaigns for Partners
- Contract Renewals
- AR/AP Follow ups
- Handling Executive Escalations
- Plus, Responsibilities Mentioned Below as Lead Account Management
Lead – Account Management & Client Servicing
Quatrro Global Services Pvt. Ltd
2014.05 - 2017.06
- New Business/Partner Setups (Operational Configurations)
- Inducting a New Business/Partner
- Operational Configurations like Setting up Toll-Free Numbers, Payment Gateways, and Support Plans etc.
- Managing Training Intimations
- Invoice Setups
- Client Servicing
- Manage Day-To-Day Business Operational Queries with Clients/Partners
- Periodic Communications with Clients/Partners to assess the Service Standards/Parameters
- Internal Queries related to Business Process
- Performance Analysis
- Daily, Monthly, Bi-Annually & Annual Sale, Refund & Chargeback Analysis
- Identify GAPs and suggest improvements basis the Analysis
- Sharing these analyses internally with Key Stake Holders
- Connecting with Clients/Partners to discuss Performance Bi-Monthly
- Escalation
- Responding to Escalations: Partner/Payment Gateways/BBB/Ops
- TFN/DID Allocation
Education
Arts - General
Womens’ College (N.E.H.U)
Meghalaya01.2002
Skills
- Continuous Improvement
- Correction action planning
- Training implementation
- Data Analysis
Timeline
Client Success Manager
Campus EAI India Pvt. Ltd
2022.05 - 2024.08
Quality Analyst
BlackBeltHelp
2021.12 - 2023.05
Assistant Manager – Account Management & Client Servicing
Quatrro Global Services Pvt. Ltd
2017.07 - 2019.01
Lead – Account Management & Client Servicing
Quatrro Global Services Pvt. Ltd
2014.05 - 2017.06
Arts - General
Womens’ College (N.E.H.U)
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