Elizabeth Shiney Abraham
Head - Human Resources
Chennai
Summary
Strategic HR Transformation Leader with 20+ years of progressive global experience, championing people strategy, culture evolution, and governance excellence for multinational organizations. Enabled business scale and operational resilience by partnering with C-suite leaders, building future-ready talent ecosystems, and aligning HR strategy with enterprise growth.
Established and scaled GCCs in India, orchestrating end-to-end HR transformation across HR business partnering, organizational design, talent management, employee experience, digital HR platforms, and statutory compliance.
Overview
25
25
years of professional experience
5
5
Certifications
Work History
Head Human Resources Reporting to Vice President HR, DHL, Prague
DHL Information Services India LLP (DHL Group)
Chennai
03.2020 - 07.2025
- Championed the people and talent strategy as the senior-most HR leader for DHL ITS India, partnering closely with the C-suite leaders, global HR, and business heads to align workforce capabilities with enterprise growth.
- Accelerated revenue growth from €11M to €52M by orchestrating a strategic workforce expansion from 435 to 1,200 employees.
- Secured “Great Place to Work” certification for three consecutive years by embedding a high-performance, inclusive, and people-centric culture.
- Transformed enterprise HR operations by implementing Oracle HCM, HR Ticketing, AI-enabled recruitment, and digital promotion & rewards platforms, driving a 60% improvement in HR productivity.
- Elevated employee engagement to 90% and achieved a 91% “Employer of Choice” score in the Employee Opinion Survey through sustained, data-driven people initiatives.
- Ensured 100% compliance across five locations in India and strengthened security governance by implementing Personal Identity Access Management (PIAM) integration.
Head Human Resources Reporting to Director HR in USA
Likewize India Shared Services LLP (US Based group)
Chennai
07.2017 - 02.2020
- Launched and scaled the India GCC, as the first employee, establishing end-to-end business operations, overseeing office setup, telecom infrastructure, banking operations, Special Economic Zone (SEZ) compliance, and end-to-end HR deliverables.
- Orchestrated global service integration by centralizing PTP, OTC, and RTR workstreams from APAC and Europe into a single, high performing Finance Shared Service center.
- Built and institutionalized an IT center of excellence, architecting Cloud and Cybersecurity capabilities to deliver mission-critical support for global operations.
- Partnered with global leaders and cross-functional teams to drive HR strategies and business solutions, contributing to organizational success.
Sr. Manager Human Resources - Reporting to Group CHRO in UK
ShipNet Software Solutions (UK Based Group)
Chennai
01.2009 - 04.2017
- Scaled the organization tenfold from 50 to 500 to support global service delivery requirements.
- Engineered a robust Employee Value Proposition (EVP) that slashed attrition from 30% to 10%, significantly stabilizing the workforce.
- Led comprehensive job evaluation and benchmarking using Tower Watson Grading to align global compensation, benefits and organization design with industry standards.
- Created and institutionalized a Capability Matrix covering 30+ specialized roles and defined structured career progression frameworks to drive long-term talent development.
- Drove OD interventions and experiential learning programs to bridge the gap between senior and middle management, fostering a progressive and collaborative leadership culture.
- Retained 10% of high-potential talent and revitalized disengaged segments of the workforce through targeted talent programs.
- Executed global redundancy programs and involuntary attrition strategies during organizational crises, achieving zero litigation through ethical and transparent execution.
- Achieved 100% compliance in goal-setting and performance management by integrating core organizational values into the appraisal framework.
- Enhanced the employee onboarding experience by launching a structured 3-day Orientation Program with integrated buddy concept, accelerating assimilation and engagement.
Sr. Manager Corporate HR Reporting to Director HR and Head HR
MA FOI Management Consultants Private Ltd (Ma Foi Randstad)
Chennai
05.2000 - 09.2008
- Design and implemented Compensation and Benefit plans to attract and retain talent. Monitoring and managing payroll costs. Managed and administered the Compensation, Benefits and Reward programs for Senior Management team. (Employees Share Program, Quarterly performance pay, Incentive Program).
- Established end-to-end HR policies and processes for the new venture MinVesta (HR Tech Company, subsidiary of Mafoi).
- Led Pan-India talent acquisition recruitment for Ma Foi Group, scaling headcount from 1,000 to 1,700 within one year through strategic lateral hiring, campus recruitment, and pipeline-driven hiring models to support rapid business growth.
- Built and operationalized an RPO division in two weeks, hiring and training a 23-member team and upskilling non-recruiters into a specialized talent acquisition professionals.
- Executed high-impact talent acquisition strategies, specializing in executive search, selection, and workforce staffing across BFSI, IT & ITES, Manufacturing, and Services industries.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Education
Executive Certification - Human Resources Management
XLRI
Master’s - Human Resources Management
Annamalai University
Bachelor’s - Business Administration
University of Madras
Skills
Certification
Coaching for Success
References
Note: References will be shared during the final stage of the interview process.
Timeline
Head Human Resources Reporting to Vice President HR, DHL, Prague
DHL Information Services India LLP (DHL Group)
03.2020 - 07.2025
Head Human Resources Reporting to Director HR in USA
Likewize India Shared Services LLP (US Based group)
07.2017 - 02.2020
Sr. Manager Human Resources - Reporting to Group CHRO in UK
ShipNet Software Solutions (UK Based Group)
01.2009 - 04.2017
Sr. Manager Corporate HR Reporting to Director HR and Head HR
MA FOI Management Consultants Private Ltd (Ma Foi Randstad)
05.2000 - 09.2008
Executive Certification - Human Resources Management
XLRI
Master’s - Human Resources Management
Annamalai University
Bachelor’s - Business Administration
University of Madras