Ella Davis
Danville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Esthetician
Hair Haven Beauty Company
12.2022 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
Pharmacy Technician
CVS Health
01.2019 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Waitress
Mason Inn
07.2020 - 02.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Bru Burger Bar
03.2018 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Cosmetology - Esthetics
Harrold Beauty Academy
Avon, IN08.2022
Skills
- Social Media
- Team Collaboration
- Troubleshooting
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Time Management
- Enthusiastic
- Friendly, Positive Attitude
- Flexible, Adaptable
Timeline
Esthetician
Hair Haven Beauty Company
12.2022 - Current
Waitress
Mason Inn
07.2020 - 02.2022
Pharmacy Technician
CVS Health
01.2019 - 07.2020
Waitress
Bru Burger Bar
03.2018 - 03.2019
Cosmetology - Esthetics
Harrold Beauty Academy
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