ELLA SETTLES
Indianapolis
Summary
Adaptable professional with 10 years in branch operations, driving performance metrics and enhancing customer satisfaction. Proven expertise in staff supervision and problem-solving, aiming to leverage these skills to support the administrative functions of a dynamic organization.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Branch Manager
World Finance Corporation
07.2024 - Current
- Directed daily branch operations, leading team to achieve 85 percent delinquency while effectively managing bad debt.
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
- Maintained employee morale to reduce turnover and enhance customer satisfaction.
- Managed organizational and documentation compliance procedures within branch.
- Prepared monthly reports detailing branch performance metrics including loan volume and profitability.
- Conducted regular audits of branch activities to ensure accuracy in all areas of operation.
- Examined, evaluated and process loan applications.
Server
Juicy Seafood
10.2023 - 11.2025
- Delivered exceptional customer service, enhancing dining experiences and fostering repeat business through attentive interactions.
- Managed food and beverage orders, ensuring accuracy and timely delivery to guests, which contributed to overall guest satisfaction.
- Trained new servers on operational procedures, menu items, and customer interaction techniques.
- Trained new servers on operational procedures and menu items, equipping them to provide quality customer service from day one.
Financial Services Representative
World Finance Corporation
10.2023 - 08.2024
- Targets and improves overall branch performance
- Provides excellent customer service, resolving issues quickly and maintaining long-term client relationships
- Enhance customer relationships with personalized service and addressing individual concerns promptly
- Collaborates with team members to achieve growth
- Evaluates individuals' creditworthiness, and determines what type of loan is best suited for their situation
- Collect on past due balaces, make payment arrangements, and post payments in an timely manner
- Reviewing, assessing, and overseeing loan applications
Assistant Store Manager
Aldi USA
11.2021 - 07.2024
- Coordinated with manager to set specific and actionable goals based on established KPIs
- Maintained organized store environment for customer and employee health and safety
- Coached employees on customer service and OSAT
- Led floor sets following plan-o-grams to update store appearance
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Assisted with training staff on all internal operational functions
- Managed all customer inquiries and complaints in a professional and timely manner
- Ensured compliance with all store policies and procedures
- Tracked daily operational activities such as store expenses, payroll records
Assistant Restaurant Manager
Checkers & Rallys
04.2015 - 07.2017
- Scheduled and directed staff in daily work assignments to maximize productivity
- Investigated and resolved complaints regarding food quality, service or accommodations
- Examined restaurant for conformance to safety and health standards by conducting walkthrough and observing staff and operations
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Handled customer inquiries, complaints and feedback in a timely manner
- Optimized profits by controlling food, beverage and labor costs
- Demonstrated strong leadership abilities by leading weekly meetings with staff to discuss goals, objectives and performance reviews
- Performed administrative tasks such as ordering supplies, creating menus, managing budgets and tracking inventory levels
- Managed a team of 10-15 employees, providing direction and guidance to ensure high standards of service
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Provided excellent customer service by anticipating needs and responding promptly to requests
Education
Pre-License Course -
Real University
10-2023
Business Administration -
IN11-2021
High School Diploma -
University Heights Excel Center
IN07-2018
Skills
- Manage Budgets
- Staff Supervision
- Time Management
- Cost Control
- Google Docs
- Goals and Performance
- Customer Service
- Financial Services
- Cash Management
- Customer Relationship Management
- Computer Skills
- Organization
- Documentation
- Negotiation
- Operations management
- Staff supervision
- Performance reviews
- Branch operations management
- Account review
- Financial services
- Attention to detail
- Loan documentation
- Regulatory compliance
- Proficient in MS office
- MS Excel
Certification
- Pre-License Course, Real University online, 2023-10-01
- Business Administration, Business Etiquette, Indianapolis, IN, 2016-09-01 - 2021-11-01
References
- Julia, Morgan, Former District Manager, julia.morgan@worldacceptance.net, 812-653-5121
- Michael Patton, Current District Manager, Mike.patton@worldacceptance.net 317-438-9627
Timeline
Branch Manager
World Finance Corporation
07.2024 - Current
Server
Juicy Seafood
10.2023 - 11.2025
Financial Services Representative
World Finance Corporation
10.2023 - 08.2024
Assistant Store Manager
Aldi USA
11.2021 - 07.2024
Assistant Restaurant Manager
Checkers & Rallys
04.2015 - 07.2017
Pre-License Course -
Real University
Business Administration -
High School Diploma -
University Heights Excel Center