Elle Ikerd
Bedford
Summary
I am a professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Business Assistant/Receptionist
Dr. K Luke Eades DDS.
06.2021 - Current
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Effectively scheduled appointments.
- Confirmed appointments, communicated with patients and updated patient records.
- Answered phone promptly.
- Managed time efficiently with patients in the office and on the phone.
- Enhanced and maintained relationships with customers.
- Developed content for social media sites.
- Worked attentively with a variety of personalities.
- Proficient with Word and PowerPoint.
- Resolved patients’ complaints and issues with a calm demeanor.
- Managed daily emails.
- Handled billing, payments and payment plans with patients.
- Entered data and edited data in patients’ charts.
- Performed scanning and faxing documents.
- Handled cash and credit card transactions.
- Made sure money drawers were correct by the end of each day and ran end of day reports.
Sales Associate
Dunham’s Sports
10.2020 - 05.2021
- Organized shelves to maintain store visual appeal.
- Multitasked by checking people out, answering the phone, tagging clothes and keeping things organized at the same time.
- Solved customers concerns and complaints with a calm demeanor even in busy high stress situations.
- Handled cash and card transactions efficiently.
- Managed returns, exchanges and refunds in accordance with the store policy.
- Prepared merchandise for sales floor by pricing and tagging.
- Worked well with team members to complete all of our tasks before our shifts were over.
Waitress, Server and Busser
Nices Family Diner
06.2019 - 03.2020
- Enhanced and maintained relationships with customers.
- Accomplished and maintained time management through multitasking being a waitress, server and busser at the same time.
- Effectively solved problems with customers’ complaints.
- Worked in a fast-paced environment while sustaining organization.
- Used cash registers and credit card machines to cash out customers.
- Handled high pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking skills, balancing multiple tables and orders at a time.
Education
High School Diploma -
Orleans Jr. Sr. High School
Orleans, IN05-2020
Skills
- Client relationship building
- Multitasking abilities
- Excellent Communication
- Organizational skills
- Customer Service
- Bank Deposits
- Payment processing
- Teamwork
- Problem-Solving
- Professionalism
- Time Management
- Reliability
Timeline
Business Assistant/Receptionist
Dr. K Luke Eades DDS.
06.2021 - Current
Sales Associate
Dunham’s Sports
10.2020 - 05.2021
Waitress, Server and Busser
Nices Family Diner
06.2019 - 03.2020
High School Diploma -
Orleans Jr. Sr. High School
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