Elmer Banks-Baird
Distribution Manager
Somerset
Summary
With a proven track record at Standard Bank Group, I excel in operations management and leadership, enhancing team productivity and achieving sales targets. My expertise includes developing logistics strategies and fostering professional growth, underpinned by strong problem-solving and communication skills. Achievements include boosting employee morale and maintaining high customer service standards.
Overview
13
13
years of professional experience
Work History
Distribution Manager
Standard Bank Group
05.2022 - Current
- Lead a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
Team Leader Personal Markets/Universal Banker
Standard Bank Group
12.2017 - 04.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Branch Team Leader
Standard Bank Group
07.2016 - 11.2017
- Adhered to loss prevention standards and responded to alarm call.
- Achieved optimal staffing levels by recruiting top talent for key positions within the organization.
- Delivered consistent results in meeting sales targets by motivating staff through ongoing training sessions and coaching techniques.
- Boosted employee morale through recognition programs that rewarded excellent work ethic and outstanding achievements.
Teller/Bulk Teller/ATM Custodian
Standard Bank Group
12.2013 - 06.2016
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Tally/Temperature Clerk (Seasonal)
Hexkoel
01.2013 - 05.2013
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Waiter/barman/Manager
The Islander
01.2012 - 08.2012
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
BBA - General Stream
Chartall Business College
Johannesburg, South Africa 04.2001 -
No Degree - Certificate in Banking
Chartall Business College
Johannesburg 04.2001 -
Skills
Operations Management
Leadership
Problem solving
Data analytics
Time management
Compliance/Risk management
Communication
Business acumen
Sales strategy
Timeline
Distribution Manager
Standard Bank Group
05.2022 - Current
Team Leader Personal Markets/Universal Banker
Standard Bank Group
12.2017 - 04.2022
Branch Team Leader
Standard Bank Group
07.2016 - 11.2017
Teller/Bulk Teller/ATM Custodian
Standard Bank Group
12.2013 - 06.2016
Tally/Temperature Clerk (Seasonal)
Hexkoel
01.2013 - 05.2013
Waiter/barman/Manager
The Islander
01.2012 - 08.2012
BBA - General Stream
Chartall Business College
04.2001 -
No Degree - Certificate in Banking
Chartall Business College
04.2001 -
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