Elmer Banks-Baird
Distribution Manager
Somerset
Summary
With a proven track record at Standard Bank Group, I excel in operations management and leadership, enhancing team productivity and achieving sales targets. My expertise includes developing logistics strategies and fostering professional growth, underpinned by strong problem-solving and communication skills. Achievements include boosting employee morale and maintaining high customer service standards.
Overview
13
13
years of professional experience
Work History
Distribution Manager
Standard Bank Group
Stellenbosch, South Africa & Helderberg
05.2022 - Current
- Lead a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
Team Leader Personal Markets/Universal Banker
Standard Bank Group
Worcester, South Africa
12.2017 - 04.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Branch Team Leader
Standard Bank Group
Porterville, South Africa
07.2016 - 11.2017
- Adhered to loss prevention standards and responded to alarm call.
- Achieved optimal staffing levels by recruiting top talent for key positions within the organization.
- Delivered consistent results in meeting sales targets by motivating staff through ongoing training sessions and coaching techniques.
- Boosted employee morale through recognition programs that rewarded excellent work ethic and outstanding achievements.
Teller/Bulk Teller/ATM Custodian
Standard Bank Group
De Doorns, South Africa
12.2013 - 06.2016
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Tally/Temperature Clerk (Seasonal)
Hexkoel
De Doorns
01.2013 - 05.2013
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Waiter/barman/Manager
The Islander
Gordons Bay, South Africa
01.2012 - 08.2012
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
BBA - General Stream
Chartall Business College
Johannesburg, South Africa 04.2001 -
No Degree - Certificate in Banking
Chartall Business College
Johannesburg 04.2001 -
Skills
Operations Management
Leadership
Problem solving
Data analytics
Time management
Compliance/Risk management
Communication
Business acumen
Sales strategy
Timeline
Distribution Manager
Standard Bank Group
05.2022 - Current
Team Leader Personal Markets/Universal Banker
Standard Bank Group
12.2017 - 04.2022
Branch Team Leader
Standard Bank Group
07.2016 - 11.2017
Teller/Bulk Teller/ATM Custodian
Standard Bank Group
12.2013 - 06.2016
Tally/Temperature Clerk (Seasonal)
Hexkoel
01.2013 - 05.2013
Waiter/barman/Manager
The Islander
01.2012 - 08.2012
BBA - General Stream
Chartall Business College
04.2001 -
No Degree - Certificate in Banking
Chartall Business College
04.2001 -