Elsa Merly John
Mumbai
Summary
Bringing forth a motivated attitude and a variety of powerful skills and committed to utilizing skills to further the mission of a company. Offering strong communication skills, and an ability to collaborate and lead as a dynamic and dedicated professional.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Instructional Design Analyst
Accenture
Mumbai
01.2021 - Current
- Creative writing and storyboarding
- Implemented employee training programs to improve performance and productivity
- Developed and improved curricula, course formats and lesson presentations for diverse topics
- Developed courses and resources for enhanced additional learning
- Utilized knowledge of industry best practices to improve upon existing training methods.
Knowledge Management Analyst
Accenture
Mumbai
05.2020 - 01.2021
- Provide editorial, creative and technical support to team members
- Hosted internal updates on current strategy and performance
- Brainstormed with team members to develop new content ideas
- Classified and cataloged Knowledge Exchange portal materials in clear, organized system.
Human Resources Coordinator
Accenture
Mumbai
09.2018 - 05.2020
- Helped address and solve employee disputes, including workplace and external issues, managing complaints
- Assisted with payroll processing by reviewing time sheets
- Kept employee records accurate and up to date
- Supported management and provided advice on disciplinary and grievance issues
- Evaluated and resolved employee performance-based claims and harassment incidents.
Soft Skills Trainer
Wipro
Mumbai
10.2016 - 09.2018
- Blended business goals, missions and values with learning development initiatives to deliver high-quality training to employees
- Grew workspace potential by improving productivity levels, motivation and job satisfaction
- Measured quality and effectiveness of training programs using established methods
- Administered course content, schedules and attendance utilizing learning management systems (LMS)
- Reviewed and modified course content and delivery based on feedback.
- Monitored growth and development of individual soft skills
Customer Service Officer
Wipro
Mumbai
11.2014 - 10.2016
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Communicated with customers in variety of formats, such as phone calls and emails and handled high-volume telephone calls to address and resolve customer queries
- Maintained excellent team relationships by helping others during complicated or difficult customer calls
- Monitored email to promptly collect and respond to complaints and coordinated referrals and escalations to obtain specialized support
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
Data Analyst
Mercator Info-Services
Mumbai
05.2013 - 07.2014
- Collected, organized and input information into database
- Analyzed and tracked data to prepare forecasts and identify trends
- Defined and documented system specifications
- Analyzed operational improvements against KPIs to measure progress
- Made actionable recommendations based on data trends.
HR Assistant
Rishab Apparel
Mumbai
06.2012 - 05.2013
- Managed employee requests regarding Human Resources issues, rules and regulations
- Trained and coached new employees when on-boarding on matters such as company rules, regulations, and safety standards
- Ensured smooth-running of operations by monitoring department activity and quickly resolving employee issues
- Assisted accountants with payroll processes by providing reports on employee absences, holidays and bonuses
- Supported managers with ad-hoc administration and queries
- Handled inquiries about HR policies, regulations, and procedures.
Education
Master of Management Studies - Finance
Oriental Institute of Management
Mumbai, MH 03.2010 - 06.2012
Bachelor of Science - Computer Science
University of Allahabad
Allahabad 07.2007 - 02.2010
Higher Secondary Certificate - Grade 12
Sunrise English Private School
Abu Dhabi 03.2006 - 03.2007
Secondary School Certificate - Grade 10
Al Tawaam Private School
Abu Dhabi 03.2004 - 03.2005
Skills
Communication Skills
Interpersonal skills
Creativity
Teamwork
Effective Time Management
Multitasking
Problem solvingAbility to work calm under pressure
Critical Thinking
Accomplishments
- Honest, Loyal and Ethical
- Technologically competent
- Diligent and organized
- Able to work independently under pressure
- Cool temperament
Timeline
Instructional Design Analyst
Accenture
01.2021 - Current
Knowledge Management Analyst
Accenture
05.2020 - 01.2021
Human Resources Coordinator
Accenture
09.2018 - 05.2020
Soft Skills Trainer
Wipro
10.2016 - 09.2018
Customer Service Officer
Wipro
11.2014 - 10.2016
Data Analyst
Mercator Info-Services
05.2013 - 07.2014
HR Assistant
Rishab Apparel
06.2012 - 05.2013
Master of Management Studies - Finance
Oriental Institute of Management
03.2010 - 06.2012
Bachelor of Science - Computer Science
University of Allahabad
07.2007 - 02.2010
Higher Secondary Certificate - Grade 12
Sunrise English Private School
03.2006 - 03.2007
Secondary School Certificate - Grade 10
Al Tawaam Private School
03.2004 - 03.2005
Hobbies
- Watching sitcoms and movies - Comedy, horror, or psychological thriller genres
- Planning and execution of family events/celebrations Listening to music
- Sketching
- Listening to music
- Experimenting with cooking
References
Reference available upon request
Hobbies
- Watching sitcoms and movies - Comedy, horror, or psychological thriller genres
- Planning and execution of family events/celebrations Listening to music
- Sketching
- Listening to music
- Experimenting with cooking
References
Reference available upon request
Hobbies
- Watching sitcoms and movies - Comedy, horror, or psychological thriller genres
- Planning and execution of family events/celebrations Listening to music
- Sketching
- Listening to music
- Experimenting with cooking
References
Reference available upon request
Hobbies
- Watching sitcoms and movies - Comedy, horror, or psychological thriller genres
- Planning and execution of family events/celebrations Listening to music
- Sketching
- Listening to music
- Experimenting with cooking
Achievements
- Certified in ACE, Train the Trainer (TTT Facilitation) and Business Writing Skills (BWS)
- Consecutive top-quality Performer (External and Internal)
- Winner in inter-collegiate level slogan for Mumbai RTO competition and cultural fests
- Winner in parish level arts contests
- Gold medalist (SSC) and School topper for English (HSC)
References
Reference available upon request
Declaration
I solemnly declare that the information furnished above is free from errors to the best of my knowledge and belief.
Elsa Merly John