Elsa Merly John
Mumbai
Summary
Bringing forth a motivated attitude and a variety of powerful skills and committed to utilizing skills to further the mission of a company. Offering strong communication skills, and an ability to collaborate and lead as a dynamic and dedicated professional.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Instructional Design Analyst
Accenture
Mumbai
2021.01 - Current
- Creative writing and storyboarding
- Implemented employee training programs to improve performance and productivity
- Developed and improved curricula, course formats and lesson presentations for diverse topics
- Developed courses and resources for enhanced additional learning
- Utilized knowledge of industry best practices to improve upon existing training methods.
Knowledge Management Analyst
Accenture
Mumbai
2020.05 - 2021.01
- Provide editorial, creative and technical support to team members
- Hosted internal updates on current strategy and performance
- Brainstormed with team members to develop new content ideas
- Classified and cataloged Knowledge Exchange portal materials in clear, organized system.
Human Resources Coordinator
Accenture
Mumbai
2018.09 - 2020.05
- Helped address and solve employee disputes, including workplace and external issues, managing complaints
- Assisted with payroll processing by reviewing time sheets
- Kept employee records accurate and up to date
- Supported management and provided advice on disciplinary and grievance issues
- Evaluated and resolved employee performance-based claims and harassment incidents.
Soft Skills Trainer
Wipro
Mumbai
2016.10 - 2018.09
- Blended business goals, missions and values with learning development initiatives to deliver high-quality training to employees
- Grew workspace potential by improving productivity levels, motivation and job satisfaction
- Measured quality and effectiveness of training programs using established methods
- Administered course content, schedules and attendance utilizing learning management systems (LMS)
- Reviewed and modified course content and delivery based on feedback.
- Monitored growth and development of individual soft skills
Customer Service Officer
Wipro
Mumbai
2014.11 - 2016.10
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Communicated with customers in variety of formats, such as phone calls and emails and handled high-volume telephone calls to address and resolve customer queries
- Maintained excellent team relationships by helping others during complicated or difficult customer calls
- Monitored email to promptly collect and respond to complaints and coordinated referrals and escalations to obtain specialized support
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
Data Analyst
Mercator Info-Services
Mumbai
2013.05 - 2014.07
- Collected, organized and input information into database
- Analyzed and tracked data to prepare forecasts and identify trends
- Defined and documented system specifications
- Analyzed operational improvements against KPIs to measure progress
- Made actionable recommendations based on data trends.
HR Assistant
Rishab Apparel
Mumbai
2012.06 - 2013.05
- Managed employee requests regarding Human Resources issues, rules and regulations
- Trained and coached new employees when on-boarding on matters such as company rules, regulations, and safety standards
- Ensured smooth-running of operations by monitoring department activity and quickly resolving employee issues
- Assisted accountants with payroll processes by providing reports on employee absences, holidays and bonuses
- Supported managers with ad-hoc administration and queries
- Handled inquiries about HR policies, regulations, and procedures.
Education
Master of Management Studies - Finance
Oriental Institute of Management
Mumbai, MH 2010.03 - 2012.06
Bachelor of Science - Computer Science
University of Allahabad
Allahabad 2007.07 - 2010.02
Higher Secondary Certificate - Grade 12
Sunrise English Private School
Abu Dhabi 2006.03 - 2007.03
Secondary School Certificate - Grade 10
Al Tawaam Private School
Abu Dhabi 2004.03 - 2005.03
Skills
Communication Skills
Interpersonal skills
Creativity
Teamwork
Effective Time Management
Multitasking
Problem solvingAbility to work calm under pressure
Critical Thinking
Accomplishments
- Honest, Loyal and Ethical
- Technologically competent
- Diligent and organized
- Able to work independently under pressure
- Cool temperament
Timeline
Instructional Design Analyst
Accenture
2021.01 - Current
Knowledge Management Analyst
Accenture
2020.05 - 2021.01
Human Resources Coordinator
Accenture
2018.09 - 2020.05
Soft Skills Trainer
Wipro
2016.10 - 2018.09
Customer Service Officer
Wipro
2014.11 - 2016.10
Data Analyst
Mercator Info-Services
2013.05 - 2014.07
HR Assistant
Rishab Apparel
2012.06 - 2013.05
Master of Management Studies - Finance
Oriental Institute of Management
2010.03 - 2012.06
Bachelor of Science - Computer Science
University of Allahabad
2007.07 - 2010.02
Higher Secondary Certificate - Grade 12
Sunrise English Private School
2006.03 - 2007.03
Secondary School Certificate - Grade 10
Al Tawaam Private School
2004.03 - 2005.03
Hobbies
- Watching sitcoms and movies - Comedy, horror, or psychological thriller genres
- Planning and execution of family events/celebrations Listening to music
- Sketching
- Listening to music
- Experimenting with cooking
Hobbies
- Watching sitcoms and movies - Comedy, horror, or psychological thriller genres
- Planning and execution of family events/celebrations Listening to music
- Sketching
- Listening to music
- Experimenting with cooking
Hobbies
- Watching sitcoms and movies - Comedy, horror, or psychological thriller genres
- Planning and execution of family events/celebrations Listening to music
- Sketching
- Listening to music
- Experimenting with cooking
Hobbies
- Watching sitcoms and movies - Comedy, horror, or psychological thriller genres
- Planning and execution of family events/celebrations Listening to music
- Sketching
- Listening to music
- Experimenting with cooking
Achievements
- Certified in ACE, Train the Trainer (TTT Facilitation) and Business Writing Skills (BWS)
- Consecutive top-quality Performer (External and Internal)
- Winner in inter-collegiate level slogan for Mumbai RTO competition and cultural fests
- Winner in parish level arts contests
- Gold medalist (SSC) and School topper for English (HSC)
Declaration
I solemnly declare that the information furnished above is free from errors to the best of my knowledge and belief.
Elsa Merly John