ELTON TROUSSE
Chennai
Summary
Dynamic customer service professional with extensive experience at Sectigo, excelling in technical support and problem-solving. Proven ability to resolve inquiries efficiently while fostering team collaboration. dedicated to delivering exceptional service, consistently enhancing customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Senior Associate
Sectigo
Chennai
04.2023 - Current
- Processed certificates including OV, EV, OV pre validation orders, and code signing.
- Researching the physical existence and legal existence of an organization.
- Making sure to clear tickets on the same day, following up on customers' queries, and issuing the certificates on the first touch.
- Ensured timely order processing and eliminating backlogs to enhance operational efficiency.
- Delivered high-quality customer support, achieving high satisfaction levels.
- Making sure to keep my NPS score above 95% and first-call resolution rate above 90%.
- Providing training to new agents when required.
Technical Support (Avast Software)
SITEL INDIA PVT LTD
05.2021 - 03.2023
- Responding to customer queries in a timely and accurate way
- Immediately escalating serious complaints
- Installing, Uninstalling and basic trouble shooting
- Dealing with customers with network issue
- Liaising with colleagues or managers to find the best solutions to customers' issues
SENIOR EXECUTIVE
EXIMIO SOLUTIONS PVT LTD
06.2020 - 06.2021
- Car Insurance and Home insurance
- Collecting data of the customers
FRONT OFFICE EXECUTIVE
HOTEL HABLIS CHENNAI
09.2018 - 12.2019
- Taking check in and check out of guest
- Taking care of billing and invoices
- Running the days report
OPERATOR
RAINTREE ANNASALAI
07.2016 - 07.2018
- Answering calls
- Transferring calls to the rightful department
- Taking food orders
CUSTOMER CARE EXECUTIVE
EDM SOFT SOLUTIONS
03.2013 - 05.2016
- Technical Support for T-mobile and sprint mobile
- Helping customers with their Sim cards if its blocked and billing issues
- Making sales for the sim and mobiles
STORES IN CHARGE
LABEL KINGDOM PVT LTD
01.2011 - 01.2013
- Taking care of stock count
- Making note of incoming and outgoing stock
- Placing orders for stocks
- Managing billing for the incoming and outgoing stocks
Education
Diploma - Graphic Designing and Printing
SIGA (Salesian Institute of Graphic And Arts)
05.2010
High School -
ST. MATTHIAS ANGLO INDIAN HIGHER SEC SCHOOL
04.2005
Skills
- InDesign
- Photoshop
- Microsoft Word
- Microsoft Excel
- Customer service
- Technical support
- Team collaboration
- Communication skills
- Problem solving
- Time management
Languages
- ENGLISH
- TAMIL
Personal Information
- Father's Name: Reginald Trousse
- Date of Birth: 05/27/90
Timeline
Senior Associate
Sectigo
04.2023 - Current
Technical Support (Avast Software)
SITEL INDIA PVT LTD
05.2021 - 03.2023
SENIOR EXECUTIVE
EXIMIO SOLUTIONS PVT LTD
06.2020 - 06.2021
FRONT OFFICE EXECUTIVE
HOTEL HABLIS CHENNAI
09.2018 - 12.2019
OPERATOR
RAINTREE ANNASALAI
07.2016 - 07.2018
CUSTOMER CARE EXECUTIVE
EDM SOFT SOLUTIONS
03.2013 - 05.2016
STORES IN CHARGE
LABEL KINGDOM PVT LTD
01.2011 - 01.2013
Diploma - Graphic Designing and Printing
SIGA (Salesian Institute of Graphic And Arts)
High School -
ST. MATTHIAS ANGLO INDIAN HIGHER SEC SCHOOL
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