Operating System
Elubandi Venkata Bharani Sumanth
IT Analyst
Bodupal,TG
Summary
Successful background maintaining efficient systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
IT Analyst
IKS Health Solutions
Hyderabad, Telangana
08.2022 - Current
- Installed system updates to address vulnerabilities and reduce security issues.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Patiently walked individuals through basic troubleshooting tasks.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Engaged in user support interactions via telephone, chat and email platforms.
Team Lead
VAAAN INFRA PVT. LTD
Faridabad, HR
03.2019 - 07.2022
- New Project survey
- Client coordination regarding various software & Hardware requirement.
- Site visit, project location survey and equipment safety check.
- Preparing of Survey report documentation.
- Project installation of Pan India
- Installation, configuration and integration of ETC/ HETC server & necessary application.
- Installation and commissioning of toll plaza equipment like RFID, AVC, TLC, Magnetic loops, cameras, Barcode reader, and other electronics & electrical equipment’s.
- Server management including installation of OS
- Monitoring user activities from back end and protecting network and systems
- Project installation, execution and closure within timelines.
- Project Documentation & SAT
- Training to Client team about equipment status & functionality.
- Handover implemented equipment’s to client & Preparing SAT (Site acceptance test) documentation.
- Team management with O&M
- Leading & Organizing Team with team size 15 engineers and 10 projects.
- Make AMC invoicing Plans & take charge of raising invoice on timely manner.
- Delivering Technical training to engineers.
- Trouble shoot hardware & networking issue, automation, operation, maintenance, installation, tech support, system management, Traffic & booth management.
- Prioritize, Monitor and escalate unresolved calls based on defined service level agreement.
- Project invoice documentation & PMS controlling.
Education
Bachelor of Science - Computers
Sunrise University
Alwar, RJ 07.2014 - 06.2017
Intermediate -
M N R Junior College
Anaparthy, AP 06.2012 - 05.2014
SSC -
G B R High School
Anaparthy, AP 06.2011 - 03.2012
Skills
Equipment Maintenance
Software
MS Office
Sql Plus
Service Desk Plus
Desktop Central
Timeline
IT Analyst
IKS Health Solutions
08.2022 - Current
Team Lead
VAAAN INFRA PVT. LTD
03.2019 - 07.2022
Bachelor of Science - Computers
Sunrise University
07.2014 - 06.2017
Intermediate -
M N R Junior College
06.2012 - 05.2014
SSC -
G B R High School
06.2011 - 03.2012
Similar Profiles
Amber BlockerAmber Blocker
Operations Manager at IKS Health, FKA AQuity SolutionsOperations Manager at IKS Health, FKA AQuity Solutions
ABAI ROSSIN G SABAI ROSSIN G S
Clinical Documentation Coach at IKS Health (AQuity Solutions)Clinical Documentation Coach at IKS Health (AQuity Solutions)
DEEPIKA KYATHAMDEEPIKA KYATHAM
Junior Revenue Cycle Representative at IKS (Inventurus Knowledge Solutions)Junior Revenue Cycle Representative at IKS (Inventurus Knowledge Solutions)