ELUMALAI BALAJI
Chennai
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Data Aggregation Associate
LIGHTCAST CHECKTRONIX
Chennai
03.2023 - Current
- Quick analysis of web data and its structure to build new scrapper.
- Troubleshoot existing web scrapper to aggregate data from websites and APIs.
- Demonstrate case studies meet turnaround time not to breach SLAs setup by internal and external customers.
- Ensuring quality of annotated data.
- Responsible for installing and configuring PC hardware and software.
- Responding to user queries, troubleshooting and resolving hardware and software problems, and providing guidance for various applications and systems.
- Hands-on in agile methodology.
- Installing operating system updates, patches, and software upgrades across user devices while minimizing disruption to users' workflows.
- Recording the results in jira and confluence.
- Following up with individual and team goals to abide by key performance and indicators
- Provided support for various Desktop issues and resolved.
AR Associate
OMEGA HEALLTH CARE PVT. LTD.
Chennai
07.2022 - 12.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Responsible to troubleshoot and resolve like desktop hardware/software & network connectivity issues.
- Analyze and resolve issues related to unpaid medical claims and denied claims.
- Responsible for tracking and recording the complete cycle of procurement of various items that are made in the company
Customer Quality Engineer
PRICOL LIMITED
07.2020 - 07.2022
- Monitored all quality complaints of customers, managed process and documented all resolutions provided to customers
- Ensure that the products meet quality requirements
- Daily update the Q-CHART for customer complaint
- Coordinated with Customer Quality Team and recommended improvements in project
- Prepare and update all Necessary Quality reports as required by customers.
Education
B.E (E.C.E) -
RVVS TECHNICAL CAMPUS
COIMBATORE01.2019
Skills
- Desktop hardware / software
- Network connectivity
- MS Office
- Manual Testing
- Data analysis from Web
Languages
- English
- Tamil
- Telugu
Timeline
Data Aggregation Associate
LIGHTCAST CHECKTRONIX
03.2023 - Current
AR Associate
OMEGA HEALLTH CARE PVT. LTD.
07.2022 - 12.2022
Customer Quality Engineer
PRICOL LIMITED
07.2020 - 07.2022
B.E (E.C.E) -
RVVS TECHNICAL CAMPUS
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