Elveera Roshani Fernandes

• Manage ClickUp for entire Latin America, USA & Canada region.

• Handle and manage all Marketing tasks and allocating it to the Team accordingly.

• Training temp India callers.

• Creating Event Landing pages in HubSpot.
• Assigning Media Partners on Outreach and creating tracking links / New Tracking for HubSpot.
• Ensure responses to emails and communication box are being handled within 24 – 48 hours of receipt.
• Respond to Chatbots and candidate emails
• As per the requirement specified by the regional team, create the banners that are to be used in multiple formats across platforms. Then download the PPC material, which in turn are saved in the regional folders.
• Request Facebook Event Pages based on the requirement from the regional teams.
• Listing events on the Eventbrite website, for outreach, and promotion.
• Listing events on GMAC/MBA.com to generate awareness and boost reg events.
• Duplicate event landing and confirmation pages to promote an upcoming event. These events need to be published on various platforms and websites.

• Informing candidates about the events related to MBA and Master's held in their location.
• Post‑event, to get feedback from candidates.
• Register the new leads.
• Been part of the open fair events which were held for the candidates to meet the universities.
• Guiding candidates from Enquiry till Made Offer status.
• Handling Client meeting

• Scanned documents and saved in database to keep records of essential organizational information.
• Verified data files prior to entry to maintain high data accuracy.
• Sent completed entries for evaluation and final approval.
• Created and maintained data entry logs to track activities.
• Completed data entry tasks with accuracy and efficiency.

• Technical support related to Sky box.

• Troubleshoot it following certain steps on call.

• Upselling of the products (Upgrading their packages or the Sky box)

• Communicated with Australian clients regarding Solar Panels.
• Maintained and managed clients files and databases.
• Guided parents on Educational study kits

• Joined as a Technical Support Representative for Email Support Team.

• Promoted to Domain Registrar Support Team.

• Troubleshoot inbound inquiries regarding hosting and domain services. • Performed tasks related to answering customer inquiries received via email, chat, or through other internal applications.