Elvin Sam D

Work History

Consultant _ Partner Ecosystem/Vendor Management Specialist

Tata Consultancy Services Ltd

11.2023 - Current

Enhanced communication among team members to foster collaborative and supportive work environment.
Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
Liaised with partners, management, Alliances and sales team to understand customer needs and recommend appropriate solutions.
Identified areas of improvement for the operations, implementing targeted learning solutions to increase productivity through partner programs
Collaborated with partners to define, strategize, and implement marketing and web strategies.
Designed tailored training programs at various levels within the CIU Unit, boosting overall skillsets.
Facilitated workshops and training sessions for associates, enhancing their skills and knowledge in key areas.
Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
Developed effective improvement plans in alignment with goals and specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Gathered, organized and input information into digital database. Maintained current documentation and submitted timely reports.Collaborated with colleagues and support staff to maximize team efficiency.
Monitored partner performance and provided feedback on areas of improvement.
Developed and implemented strategies to enhance partner relations.
Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
Prepared and presented reports on status of projects and initiatives.
Collaborated with a diverse team of professionals to develop innovative solutions for complex legal issues.
Advocated for adoption of sustainable business practices, enhancing firm's reputation and contributing to its long-term success.
Fostered collaborative work environment, encouraging cross-functional teams to achieve common goals.
Analyzed legal documents and identified pertinent issues for clients.
Managed a diverse portfolio of vendors, ensuring timely delivery of products and services within budget constraints.
Assessed vendor services for compliance with company policies.
Streamlined vendor management processes by implementing efficient record-keeping and tracking systems.
Developed and delivered training programs for other staff members on vendor management best practices, increasing overall competency for the unit.

Delivery Centre HR Lead / Maitree Location Head

Tata Consultancy Services Ltd

04.2016 - 11.2023

Responsible for HR Talent Engagement & Management for the Delivery Centre of 8000+ employee strength consisting of IT & CBO projects.
Branch Owner for driving and improving the Employee Engagement Index across Bangalore by conceptualizing and implementing various employee development and engagement initiatives for the branch headcount of 85k+ associates.
Developed and customized HR processes such as onboarding, performance management and process enhancements with the stakeholders concerned.
Designed workflows and implemented for various HR processes, including approvals, notifications, and task assignments – Key member involved in creation of i-Talent TCS HRSS tool.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Engaged with Senior Leadership, Project teams, HR functions, Administration stakeholders in discussions to resolve issues & improve HR related processes
Accountable for the design and execution of Agile HR Framework for the Delivery Centre and was awarded for adopting it early for the Branch.
Ownership of Fluidity and Workforce planning: Through strategic initiatives around role mobilization & identification of target pool, successfully govern a cost-optimum employee pyramid for the delivery center.
Self-motivated, with a strong sense of personal responsibility with excellent communication skills, both verbal and written.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Proved successful working within tight deadlines and a fast-paced environment.

Business HR Partner Tower Lead - BFSI BPS

Tata Consultancy Services Ltd

04.2013 - 03.2016

Optimized training programs by assessing individual learning needs and customizing content accordingly.
Collaborated with leadership teams to identify workforce planning needs and create effective staffing strategies.
Administered benefits programs effectively, ensuring employee understanding and satisfaction with their coverage options.
Developed and maintained strong relationships with internal stakeholders to better understand departmental needs and requirements.
Assisted in the development of succession planning strategies, identifying high-potential employees for future leadership opportunities.
Served as a trusted advisor to senior management on key HR decisions affecting overall business strategy.
Streamlined HR processes for improved efficiency and reduced administrative workload.
Provided guidance on employee relations issues, mediating conflicts and promoting a positive work environment.
Supported organizational change initiatives by facilitating clear communication between employees at all levels during times of transition or restructuring events.
Championed diversity and inclusion efforts within the organization, creating a more inclusive workplace culture for all team members.
Managed recruitment efforts, resulting in a diverse pool of high-quality candidates for various positions.
Coordinated employee engagement activities and events, fostering a positive work environment that encourages collaboration and innovation.
Oversaw talent acquisition initiatives, sourcing top talent through strategic recruitment campaigns.
Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Facilitated team-building activities and initiatives, improving collaboration and engagement.
Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements to CHRO office.
Collaborated with leadership to assess and improve policies across board.
Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

HR Business Partner- BFSI BPS

Tata Consultancy Services Ltd

05.2010 - 02.2013

Partnered with business, understanding different needs of the associates belonging to a BFSI group and designing HR interventions.
Dealt with complete end to end HR process from orientation till the exit process (Work across the employee life cycle from orientation to exit) including joining formalities, PMS, compensation details, promotion till the resignation/exit of the associates.
Collaborated with cross-functional teams to develop integrated solutions for business challenges.
Enhanced employee engagement by implementing innovative HR programs and initiatives.
Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
Managed employee grievances related to their personal and professional life to motivate them and improve their performance.
Managed complex employee relations issues to promote a healthy workplace culture.
Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
Partnered with senior leaders on organizational development initiatives for continued growth.
Established succession planning processes to ensure leadership continuity within the BFSI Commercial Banking Domain.
Facilitated team-building activities that bolstered team cohesion and workplace morale.
Liaised between multiple business divisions to improve communications.

Resource Manager & Program Management Lead

Tata Consultancy Services Ltd

07.2008 - 06.2010

Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
Tracking projects for timescale, budget, and cost planning.
Improved project delivery times with strategic resource scheduling and allocation.
Exposures in handling quality audits, defining metrics, monitoring, and conducting health checks periodically.
Gather Inputs/Create/Maintain a comprehensive BCP document for offshore/ Onsite based on Risk Assessment and Business Impact Analysis.
Monitored project revenue progress, identified risks and took corrective action as needed and recommended by Senior Leadership.

Service Level Manager – SAP ERP Helpdesk L1.5

Tata Consultancy Services Ltd

07.2006 - 06.2008

Collaborated with cross-functional teams to identify areas for process improvement.
Interacted regularly with the Client customers and TCS Management to provide timely reports (Responsible for Level 1.5 ERP program & Administration of SAP USER’S production, development & quality requests)
Established clear escalation paths for handling high-priority incidents, minimizing downtime and ensuring prompt resolution.
Successfully managed multiple projects simultaneously while maintaining adherence to established timelines and budgets.
Implemented quality standards in different phases of the project.
Promoted a culture of accountability within the team by setting clear expectations regarding roles, responsibilities, and performance metrics.
Basic understanding of SAP security approach and authorization concept (transaction codes, base roles, derived roles, and functional user groups).
Mentored junior team members, fostering a collaborative environment focused on achieving high-quality results.

Summary

Overview

Work History

Consultant _ Partner Ecosystem/Vendor Management Specialist

Delivery Centre HR Lead / Maitree Location Head

Business HR Partner Tower Lead - BFSI BPS

HR Business Partner- BFSI BPS

Resource Manager & Program Management Lead

Service Level Manager – SAP ERP Helpdesk L1.5

Education

MBA - Human Resource Management

BBA - Major- Management / Minor -Accounting

Skills

Certification

Timeline

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