Elvina Donda
London
Summary
Dynamic retail professional with extensive experience at Holland and Barrett, excelling in customer service and stock management. Proven ability to train teams and enhance sales performance through effective communication and product knowledge. Adept at resolving customer concerns and maintaining operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Retail Supervisor
Holland and Barrett
London
11.2025 - Current
- Supervised daily retail floor operations and staff assignments.
- Trained associates on customer service, POS use, and store procedures.
- Monitored inventory levels and restocked merchandise throughout sales areas.
- Resolved customer concerns and supported service recovery efforts.
- Reviewed cash handling, register balances, and transaction accuracy.
- Communicated schedule changes and task updates with team members.
Retail Assistant
Holland & Barrett
London
09.2024 - 05.2025
- Delivered knowledgeable advice on wellness and nutrition products, supporting customers in making informed health choices.
- Worked collaboratively with team members to achieve store sales targets and deliver outstanding customer experiences.
- Operated tills accurately and handled cash to maintain efficient transaction flow.
- Managed stock replenishment to maintain optimal inventory levels and ensured compliance with health and safety standards.
- Assisted in visual merchandising to enhance store presentation and align with brand guidelines.
Sales Assistant
Nike
London
03.2023 - 04.2024
- Provided exceptional customer service and product knowledge to enhance the customer experience.
- Supported daily store operations in a high-volume retail environment, consistently meeting sales targets.
- Maintained store presentation, supported stock control, and organized promotional displays to optimize customer engagement.
- Communicated with team members and management to enhance operational efficiency and support high performance.
Education
BSc (Hons) - Applied Biosciences
Coventry University London
01-2027
Skills
- Retail operations
- Inventory control
- Stock management and merchandising
- Cash handling and POS systems
- Health product knowledge
- Customer service
- Team collaboration
- Interpersonal communication
- Time management
Additional Information
- Fluent in English
- Proficient in Microsoft Office (Word, Excel, Outlook) and POS systems
- Interested in health, fitness, and scientific wellness research
Timeline
Retail Supervisor
Holland and Barrett
11.2025 - Current
Retail Assistant
Holland & Barrett
09.2024 - 05.2025
Sales Assistant
Nike
03.2023 - 04.2024
BSc (Hons) - Applied Biosciences
Coventry University London