Elvis Henry Johnson
Bangalore
Summary
Dynamic and results-driven Key Account Manager with experience in driving business growth and cultivating strategic relationships with key clients. Proven track record of exceeding sales targets, optimizing revenue streams, and delivering exceptional client satisfaction. Adapt at developing and executing comprehensive account plans aligned with organizational objectives to maximize customer value and achieve mutual success. Skilled in cross-functional collaboration, problem-solving, and negotiation to overcome challenges and drive positive outcomes. A trusted advisor and effective communicator who excels in building rapport and earning client trust. Seeking to leverage expertise in account management and business development to contribute to the continued success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Key Account Manager (Sales_TL)
ORN Vacations Pvt Ltd_ Nexus Dmc
Bangalore
04.2023 - 12.2023
- Set clear, specific, and achievable goals for the team. Ensure that each team member understands their role and responsibilities in achieving these goals.
- Establish open and transparent communication channels within the team. Encourage regular communication to share updates, progress, and challenges. Listen actively to team members' concerns and ideas.
- Provide regular feedback on performance, identify strengths and areas for improvement, and recognize achievements.
- Identify training needs and opportunities for skill development within the team. Provide training, coaching, and mentorship to help team members enhance their knowledge and capabilities.
- Understand the needs and preferences of clients by conducting thorough consultations. Gather information about their travel requirements, budget, destination preferences, and any special requests.
- Maintain up-to-date knowledge of travel destinations, accommodation options, transportation services, tours, and activities. Provide recommendations and suggestions based on clients' preferences and budget constraints..
- Build and maintain strong relationships with clients by providing exceptional customer service. Follow up with clients before, during, and after their trip to ensure satisfaction and address any issues or concerns.
- Work towards achieving sales targets and revenue goals set by the travel agency or company. Identify opportunities for upselling and cross-selling additional products and services to maximize sales revenue.
- Identifying new opportunities for growth within existing accounts, as well as potential new customers.
Vendor Manager
Acme Interiors Pvt Ltd
Bangalore
07.2022 - 03.2023
- Point of contact for vendors on site
- Developing and sustaining long-standing relationships with company-approved vendors
- Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns
- Conducting research on available vendors to determine which vendors offer the best pricing and product quality
- Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations
- Contractor Data Bank (Maintain)
- Make comparative of contractors quotes
- Contractor work orders
- Collection and approval of contractor's bills
- Sending copy of work orders to site
- Follow up for Mobilization
- Highlight additional items and get it approved after speaking to site in charge.
Asst.Manager HR & Admin / Contractors Management
Garnet Interiors Pvt Ltd
Mumbai
10.2016 - 05.2022
- Assisted with day-to-day operations of the HR functions and duties
- Maintain an up-to-date database of staff members (hard and soft copies)
- Executive Assistant - Calendar and travel management for Director and Managers with proper booking and expense management
- Recruiting and on-boarding procedures, including but not limited to: setting up interviews, pre-employment paperwork, offer letters, and orientations for new hires
- In charge of overseeing the office's administrative processes as a whole
- Responsible for overseeing the procurement of office supplies, furniture, and equipment, as well as the day-to-day maintenance and renovation of office spaces and equipment
- Initiating and maintaining productive partnerships with reliable, pre-screened suppliers.
Asst. Accounts & Admin in Oman & Dubai
Container Solutions LLC
Dubai
12.2011 - 12.2015
- Meet all deadlines for billing, collecting, and reporting
- Keep an eye on client payment information to detect any late or missed payments or other problems
- Observe standard operating practices while handling money
- Conduct research and find answers to client concerns
- Support the month-end closure process
- Records for Customer Service, Visa, Health, and Work Permits
- Updating Petty Cash Payments on daily basis & ensuring the safe custody without any difference
- Handling Accounts Receivable and accounts payable for the company
- Preparing payroll on Visacc Software and timely disbursement of Salaries to staff and workers
- Disperse the final invoices to the client / prepare analysis of accounts
- Handling Store, Files and retrieving corporate documents and reports as and when needed and organize all the office supplies.
Centralized Load Control Unit Officer
Kingfisher Airlines
Mumbai
05.2011 - 10.2011
- Manage the Load Control Service for all airlines to ensure safe, timely departures from Mumbai Airport and Outstations
- Managing the Load Control Section, assuring Weight & Balance Prepare flight departure registration as needed
- Configuring and recording aircraft flights
- Monitor flight schedule changes and modify DCS
- Prepare and release aircraft weight and balance paperwork (Loading Instruction Report, Load Sheet, Trim Sheet)
- Securely file load control paperwork.
Collection Agent
Tracmail
Mumbai
02.2009 - 04.2010
- Ensuring maximum account recovery via inbound/outbound phone calls manner
- Grow and nurture customer connections to increase customer value
- Meet and exceed quality, compliance, and productivity targets
- Providing customer-beneficial account information and solutions
- Striking a balance between aiding clients with training plans and preventing non-American Express spending
- Ensuring inbound and outbound customer satisfaction.
Customer Care Executive
Adventity (Cox & Kings)
Mumbai
05.2008 - 12.2008
- Providing tour information, addressing consumer questions, finalizing tours and vacation packages, and registering customers
- Answered several consumer calls
- Built a cohesive and productive team with deadline-driven supervisors
- Cross-selling: Meeting objectives and increasing corporate revenue
- Working with customers to identify their requirements and recommending destinations, pricing, and accommodations.
Education
Post Graduate Diploma in Human Resource Management -
Welingkar Institute of Management
12.2009
Bachelors Of Commerce: Accountancy and Economics -
Mumbai University
10.2008
Skills
- Contract management
- Coordination
- Teamwork
- Adaptability
- Problem Solving
- Account Retention
- Client Needs Assessment
- Business Development
- Revenue Generation
- Client Relationship Building
- Team management
- Key Account Management
- Lead Generation
Certification
- Certification In Human Resource Management
- Diploma In Human Resource Management
- Executive Diploma In Human Resource Management
- Strategic Diploma In Human Resource Management
Accomplishments
- ISO 9001:2008: - Attended ISO 9001:2008 Quality Management Internal Auditing Workshop.
- Boxing: Silver & Bronze medalist in Boxing at Inter College Level. Pursued National Representation.
Timeline
Key Account Manager (Sales_TL)
ORN Vacations Pvt Ltd_ Nexus Dmc
04.2023 - 12.2023
Vendor Manager
Acme Interiors Pvt Ltd
07.2022 - 03.2023
Asst.Manager HR & Admin / Contractors Management
Garnet Interiors Pvt Ltd
10.2016 - 05.2022
Asst. Accounts & Admin in Oman & Dubai
Container Solutions LLC
12.2011 - 12.2015
Centralized Load Control Unit Officer
Kingfisher Airlines
05.2011 - 10.2011
Collection Agent
Tracmail
02.2009 - 04.2010
Customer Care Executive
Adventity (Cox & Kings)
05.2008 - 12.2008
Post Graduate Diploma in Human Resource Management -
Welingkar Institute of Management
Bachelors Of Commerce: Accountancy and Economics -
Mumbai University
- Certification In Human Resource Management
- Diploma In Human Resource Management
- Executive Diploma In Human Resource Management
- Strategic Diploma In Human Resource Management
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