Elyssa Ammon
Pittsboro
Summary
Efficient NHA Certified, Medical Assistant with solid foundation in clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication adaptability and multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Medical Assistant
IU Health Medical Group
Avon, IN
04.2024 - Current
- Assisted in patient intake and documentation processes.
- Administered medications and vaccines under physician supervision, ensuring compliance with safety protocols.
- Coordinated patient scheduling and follow-up appointments with multiple different physicians
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients
- Adapted to diverse provider schedules, ensuring seamless coordination.
- Leveraged expertise in Cerner to streamline patient message handling and optimize prior authorization timelines.
- Trained and supported team members in understanding company policies and procedures. Facilitated knowledge sharing among colleagues to enhance skills.
IU Health MA education program
IU Health
Indianapolis, IN
04.2024 - 07.2024
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Experience Coordinator
Marshall’s
Avon, IN
08.2023 - 04.2024
- Received associate of the quarter award
- Responds to inquiries and complaints following standard operating procedures.
- Analyzed customer experience metrics to identify improvement areas and streamline operations.
- Trained staff on best practices for customer interaction and problem resolution techniques.
Manager / Server / Cook
IHOP
Brownsburg, IN
01.2022 - 08.2022
- Served in three roles on the night shift ensuring an efficient working environment was achieved.
- Ensured tasks were completed from the evening shift and prepared the restaurant for the busy day shift.
- Trained and mentored staff on food safety protocols and customer service standards.
General Manager
Firehouse Subs
Brownsburg, IN
07.2020 - 01.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed inventory levels, optimizing stock control processes to reduce waste.
- Prepared for and was accountable for corporate audits of safety and compliance.
- Handled customer service complaints and dispute resolution.
- Trained and mentored all staff on operational procedures and customer service standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Brownsburg High School
05-2019
Medical Assistant program and clinical externship
IU Health
07-2024
General Studies with intention for Master’s Program in Healthcare related field
IUPUI
05-2023
Pre-Law curriculum
Ball State University
05-2020
Skills
- Relationship Building
- Excellent Time Management and Organizational Skills
- Forward Thinking
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Complex Problem-solving
Timeline
Medical Assistant
IU Health Medical Group
04.2024 - Current
IU Health MA education program
IU Health
04.2024 - 07.2024
Customer Experience Coordinator
Marshall’s
08.2023 - 04.2024
Manager / Server / Cook
IHOP
01.2022 - 08.2022
General Manager
Firehouse Subs
07.2020 - 01.2022
Medical Assistant program and clinical externship
IU Health
General Studies with intention for Master’s Program in Healthcare related field
IUPUI
Pre-Law curriculum
Ball State University
High School Diploma -
Brownsburg High School