Emalta Elves
Chennai
Summary
A Consultant with 8+ years of expertise in ServiceNow and Front end technologies. Skilled in Java, JavaScript, SQL, HTML5, CSS3, SOAP, RESTful api, XML, JSON, ITSM modules and ITIL methodologies. Excel in translating complex requirements into functional assets. Collaborative approach and agile methodology expertise have significantly improved project outcomes, demonstrating a unique blend of technical proficiency and team leadership.
Overview
9
9
years of professional experience
Work History
CONSULTANT
Capgemini
01.2024 - Current
- Worked on integration of ServiceNow, integrated Service Catalog, Problem module, Change Module and Incident module.
- Implemented new workflows that use variety of activities to understand how records are generated from workflows.
- Performed migration activities Dev to QA, QA to Prod.
- Worked in integration tool like iPaaS which acts as middleware to send and receive data.
- Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
- Experience with Business Rules, Script Includes, UI Actions, UI policies, Scheduled Jobs - all scripted aspects of the ServiceNow system.
- Managed and trained the group of Joiners.
- Worked very closely with ITSM Process Architect, Stakeholders, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
WEB DESIGNER ANALYST
Athenahealth Technologies India Pvt Ltd
06.2019 - 01.2022
- Created visually captivating prototypes, mockups, and visual designs to exemplify overall look and feel of web pages.
- Designed logos, icons, images, and banners for websites.
- Led successful integration of diverse programming languages like HTML, CSS and JavaScript into different websites.
- Built relationships with clients through frequent communication regarding project progress.
SR. WEB DESIGNER
Concentrix Technologies
06.2017 - 06.2019
- Conjured up and implemented ingenious online designs catering to a broad spectrum of clients.
- Ensured adherence to industry benchmarks like HTML5, CSS3, mobile optimization, and accessibility guidelines.
- Assisted junior web designers in applying top-notch techniques to create superior websites.
JAVA PROGRAMMER
SansPareil IT Services Private Limited
04.2016 - 06.2017
- Implemented code abstractions in object-oriented languages to improve application performance and efficiency.
- Coordinated testing and validation procedures through software development lifecycle.
- Executed SQL queries to extract and analyze business data from databases.
Education
B.E (Computer Science And Engineering) -
Idhaya Engineering College
Chinnasalem03.2016
HSC -
Swami Vivekananda Hr. Sec. School
Krishnagiri04.2012
Skills
- Web portal development skills, such as HTML, CSS, JavaScript
- Experience in full software development life cycle: Analysis, Design, Coding, Testing, Training and Operational Support
- Experience designing, developing, implementing business applications in ITIL, CMDB, ITSM Modules
- Experienced in JIRA, Confluence, Bitbucket, RabbitMQ
- Experience in tools like Splunk, Kibana and Grafana
- Experience in build systems like Azure, AWS and Jenkins
- Expertise in GitHub and Kubernetes
- Working experience on SQL, JSON, XML, HTTP, SOAP and REST API
Languages
English
Bilingual or Proficient (C2)
Timeline
CONSULTANT
Capgemini
01.2024 - Current
WEB DESIGNER ANALYST
Athenahealth Technologies India Pvt Ltd
06.2019 - 01.2022
SR. WEB DESIGNER
Concentrix Technologies
06.2017 - 06.2019
JAVA PROGRAMMER
SansPareil IT Services Private Limited
04.2016 - 06.2017
B.E (Computer Science And Engineering) -
Idhaya Engineering College
HSC -
Swami Vivekananda Hr. Sec. School
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